Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Experience Associate - Jobs in Edmonton, AB

WeKnowTraining
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

We Know Training is a rapidly expanding technology leader in the online regulated training space, with opportunities for meaningful career growth.Are you passionate about providing quality customer experience to clients Can you manage high volumes and prioritize multiple communication streams for a multi-platform company in a fast-paced, virtual environment Are you a tech savvy, logical thinker who can apply complex problem-solving skills and think on your feetWe Know Training is searching for a well-rounded Customer Experience Associatewho has outstanding customer service, efficiency in troubleshooting, problem-solving, and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Experience Team.Your OpportunityAs a Customer Experience Associate, you will provide world-class service to our customers through live chat, phone and email. You will leverage your people skills, tech-savviness, keen problem-solving skills, and impeccable attention to detail.It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.Responsibilities

  • Support our customers via phone, email, and chat.
  • Provide a support experience that is compassionate yet concise.
  • Communicate with clients independently without the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
  • Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.
Qualifications
  • Front-line virtual customer service experience is strongly preferred
  • Expert in troubleshooting, navigating technical environments, and figuring out how things work.
  • Ability to analyze complex tasks and apply logical thinking
  • Strong verbal and written communication skills in English are required; fluency in French is an asset
  • Passionate about customer-focused service and willing to go the extra mile to create customer delight
  • Technical confidence and the ability to learn new software applications intuitively and quickly
  • Positive attitude with a proven ability to work with various teams at WKT
  • Effective time management skills that help prioritize multiple issues in a fast-paced environment
  • Ability to work independently
Why We Know Training We Know Training is a full-service, go-to provider of credentialed online training. We offer everything needed to build, deliver, and distribute online training in regulated and public-serving industries. We are fast-moving and growth-oriented company, with an aggressive 10-year outlook. Your teammates are creative, smart, and curious, and your career trajectory here will have almost limitless growth potential.Perks
  • Flexible work program offering fully remote, hybrid, and full-time office (Edmonton, Cambridge or Toronto) options
  • 100% medical and dental premiums employer paid
  • Life insurance
  • Disability insurance
  • Employee Assistance Program
  • Flexible paid time off program
  • Casual dress environment
  • Fun company culture
  • Growth potential
We Know Training is an equal opportunity employer and values a diverse workforce. We encourage applications from all qualified individuals without regard to ethnicity, religion, gender identity, sexual orientation, age or disability. Accommodations for disability-related needs throughout the recruitment and selection process are available upon request. Any information provided by you for accommodations will be kept confidential and won’t be used in the selection process.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
  • SimplyHired OnDemand
Stay Connected

APPLY NOW

Customer Experience Associate Related Jobs

© 2021 HireJobsCanada All Rights Reserved