Customer Experience (Inbound Concierge) - Jobs in Edmonton, AB

Job Description

Inbound Customer Experience (Inbound Concierge)Who we are:We know that memories made around the campfire with friends and family last a lifetime because we do it ourselves! Our mission at ArrKann is the same as it’s been since 1977: to give our customers the exceptional service, selection, and expertise they need to embrace the RV lifestyle.Employees tell us they like working with ArrKann because…

• We’re family-owned and operated – and have been for three generations. Our employees are like family. We’re closed on Sundays to give our staff time to spend with their loved ones and enjoy their own RV adventures!
• Our commitment to family extends to how we invest in the communities where we live and work. We sponsor events and initiatives that focus on helping families and children
• Our people are helpful, fun to work with, and good at what they do!

What you’ll get when you work with ArrKann:

• A career - we’ve been growing! You can find our dealerships in Carstairs, West Edmonton, East Edmonton, Calgary, and Medicine Hat and we’re always looking for amazing people who want to build a career with us
• A voice! We know our people have great ideas and valuable feedback, and we encourage everyone to share their thoughts so we can continue to deliver an even better employee and customer experience
• A supportive, team-oriented, and fun work environment, where you can feel free to be yourself
• Professional and personal development opportunities. We are always learning, and want to make sure you have the support you need to build the skills you need to grow in your career

About you:

• Youre poised, outgoing, and empathetic by nature
• You’ve been described as persuasive, and service-oriented
• You enjoy work that requires and provides patience, stability, and consistency, and lots of interaction with others

About the role:Would people describe you as warm, friendly, and service-oriented Do you enjoy work that’s focused on quickly making connections with others, and using your outgoing communication style to help others If so, ArrKann Trailer & R.V Centre has the job for you – Inbound Concierge!The successful candidate will focus on a high level of personal, meaningful, and engaging communication with ArrKann customers. The Inbound Concierge will focus on delivering a customer-centric approach through the management of inbound customer phone calls, e-mails, website chat, and social media communication while driving additional business to our locations through unit sales or service appointment bookings. The role will also actively monitor and document customer feedback in order to assist with process improvement opportunities.The selected candidate must be available on weekdays, evenings, and Saturdays but not Sundays!Key Responsibilities:

• Understand and meet each customer’s unique needs, by answering questions, providing solutions, or connecting them with the most appropriate ArrKannian
• Offer outstanding service by assisting with answering questions, providing information, and/or booking appointments
• Identify gaps in the customer experience and any emerging trends arising from inbound communications
• Actively listen to our customers, looking for opportunities to improve their experience
• Monitor, observe and communicate online retail trends to increase our online sales and become the preferred choice for online RV parts for our customers.
  • Receive, assemble and fulfill online parts orders.
  • Make online marketing recommendations to increase traffic to our online store
  • Make product recommendations based on customer inquiries and feedback

Requirements:

• High school diploma
• 2+ years of experience in a customer service capacity
• Highly organized, a keen eye for detail, and excellent time management skills
• Strong verbal and written communication skills, including active listening
• Experience working within MS Office Suite (Excel, Word, etc.)
• Experience with various Social Media platforms
• Excellent phone skills
• Well developed problem-solving skills
• Reliable transportation as this position will work out of our new location in Acheson: 28712 114 Avenue, Acheson

If this sounds like you, we encourage you to apply! We thank all applicants for their interest however only those selected will be contacted.To find out more about ArrKann Trailer & R.V. Centre visit our website, or find us on Twitter, Facebook or Instagram @ArrKannRV.Quick Apply

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