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Customer Sales and Service Rep - Jobs in Edmonton, AB

Eriks
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

CNC Flow Control is headquartered in Houston, Texas, with multiple other locations, including Odessa, Texas, Hobbs, NM, Williston, ND and Edmonton, Canada. Our company unifies several trusted valve and flow line brands that have been serving numerous industries in North America for nearly three decades. From long range projects to same-day delivery, our diverse team is dedicated to understanding customers needs in order to ensure exceptional service and the best solutions. Our extensive product portfolio ranges from commodity products like hammer unions and needle valves, to highly engineered products like API 6D trunnion mounted ball valves.ABOUT THIS OPPORTUNITYRole ProfilePosition: Customer Sales and Service RepJob Location: Edmonton, ABOperating Business: ERIKS CNC Flow ControlJob Type: Full-timeStatus: Non-ExemptSummary of the RoleThe Customer Sales and Service Representative’s primary role is to promote and sell the Company products in order to help achieve revenue and margin growth objectives.Responsibilities

  • Must maintain 100% commitment to safety policies and procedures.
  • When training is completed will partner with Account Managers to provide sales quotes
  • Processes incoming inquiries into company sales system
  • Quotes customers using working knowledge of product
  • Successfully achieves budgeted Service Center sales goals
  • Manages Work Order process on behalf of ISR Team
  • Monitors delivery date commitments and expedites where appropriate for all local vendors
  • Builds and maintains strong internal and external relationships
  • Must liaise effectively and professionally between the sales and warehouse team
  • Maintain detailed records of all project status to meet 100% OTD target
  • When training is completed will provides technical/service support to account management, service center management and internal and external customers
  • Effectively manage fast paced telephone and email order desk responsibilities
Skills and Abilities
  • Possess excellent customer service skills
  • Must possess strong attention to detail, highly organized
  • Ability to interact with customers and team-members in a professional manner
  • Ability to work independently and prioritize responsibilities
  • Must have excellent communication skills, both oral and written
  • Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
  • Must be able to perform calculations using whole numbers, fractions and decimals.
  • Basic computer skills including MS Word, Excel, internet and e-mail
  • Must be able to successfully utilize the company software
Qualifications
  • 3-5 years of experience in industrial inside sales or customer service preferred
  • High School Diploma or equivalent required
  • Possess excellent customer service skills.
  • PC proficiency, customer relationship management tools.
Total Rewards
  • Competitive compensation plan
  • Health Benefits: medical, dental, vision, short term and long term disability
  • Paid time off
Equal Opportunity EmployerIt is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.Quick Apply
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