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Customer Service Representative - Jobs in Edmonton, AB

Willy's Trucking Service
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job descriptionWe have an exciting earning opportunity for a full-time Customer Service Representative. We offer a competitive wage of $18 - $21 per hour and a comprehensive benefits package.Willy’s Trucking offers daily and weekly freight services north of HWY 16 in Alberta and B.C. We build relationships with businesses that have local decision making and we specialize in mid/last mile delivery. Our commitment to you is to always deliver on time and offer competitive pricing.We operate out of Edmonton, Grande Prairie, Peace River and Fort St. John and have recently expanded into Edson, Hinton and Calgary!Everything we do is based on our following Core Values:

  • Genuine
  • Positive Energy
  • Ownership
  • Get Things Done
  • Exceed Customers Expectations
Responsibilities:
  • Take incoming customer calls, schedule and coordinate all service calls as they are received
  • Respond to all inquiries via email or phone in a timely and professional manner
  • Enter all freight requests and daily report logs
  • Work with daily technicians to schedule calls
  • Communicate and consult with dispatchers
  • Update shipment and delivery orders
  • Follow up with shippers and receivers on deliveries
  • Keep customers informed on shipments
  • Develop and maintain good working relationships with drivers
  • Work closely with service managers and technicians to provide administrative tracking support
  • Work cohesively with all departments to help in supporting and promoting business solutions
  • Other duties as assigned
Qualifications:
  • 2 years’ experience in customer service, administration or dispatching
  • Experience in scheduling service would be considered an asset
  • Demonstrate professionalism, interpersonal skills and keen attention to details
  • Ability to multi-task in a fast paced environment
  • Excellent verbal and written communication skills
  • Computer proficiency in Microsoft applications
Job Type: Full-timeSalary: $18.00-$21.00 per hourSchedule:
  • 8 hour shift
Ability to commute/relocate:
  • Edmonton, AB: reliably commute or plan to relocate before starting work (required)
Education:
  • Secondary School (preferred)
Experience:
  • Customer service: 1 year (preferred)
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