Customer Service Representative - Jobs in Edmonton, AB

Job Description

Why work for Lafarge:As the global leader in innovative and sustainable building materials, we’re committed to shaping a greener, smarter and healthier world. At Lafarge Canada Inc., safety comes first, collaboration matters and diversity is celebrated with people who share our desire to continually make our materials better.Do you have the drive, the skills, and the passion to join usOverview:As a Customer Service Representative, you will achieve efficiencies of operations and other critical revenue objectives for the market area while ensuring our offering promotes service and value for our customers. You will maximize profitability by continuing a strategy to optimize operations, understand customer requirements, optimize pit balance, enhance key customer relationships, and embrace best practice sales and operational management tools and frameworks.The work environment is fast paced and requires the ability to simultaneously juggle phone calls with ever changing priorities and customer needs, and entering/adjusting data in various computer based applications. This role involves periods of after-hours work to ensure operational performance. As such, a strong team-centric attitude, exceptional “customer service” phone etiquette and proven capacity for digesting information quickly are required to be successful in this role.Responsibilities:As a Customer Service Representative, you will responsible for:Safety & Order ProcessingDemonstrate a commitment to communicating, improving and adhering to safety policies in all work environment areas.Participate in job observations and toolbox talks.Maintain documentation on safety drills, exercises, tool box talks and training for Lafarge and Transport Canada reporting requirements.Liaise with customer site representatives to facilitate schedules and activities. Communicates loading and material movement to all stakeholders.Answer customer calls, updating them on order status, truck locations, approximate ETAs and other queriesAssists team in building solid relationships with key existing and potential customers.Works closely with other relevant Lafarge product lines (i.e. ready mix, asphalt and paving) to ensure there is a consistent and effective offering to the customer and all potential synergies are maximized.Some pricing and quoting for smaller customersDispatches trucks on time, ensuring the correct aggregate material and customer requirements are met.Maintains contact with drivers and assist with directions or addresses as required.Resolves or assists with any issues or inquiries involving deliveries, trucks, customers, and/or materialsManages cash sale customers, ensuring quality customer serviceLogisticsCoordinates hauling assets, assists and shifts through external suppliers and maintains accurate records for cost management purposes.Coordinate day to day direction with remote scale personnel.Track truck movements; maintain attendance records and general reporting as required.Qualifications:Education:Post-Secondary diploma in a related field (Business or Logistics) or the equivalent of education and experienceKnowledge and Skills:Commitment to a Safety CultureStrong interpersonal phone skills (incl. friendly and courteous attitude, ability to communicate clearly, explain issues and propose solutions to customers when required)Exceptional listening skillsEffective negotiation, problem solving, and conflict resolution skillsStrong time management skills and ability to perform several tasks at onceOpen to a flexible working schedule (weekends included)Be a team player and work well with others in high-pressure situations.As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.LafargeHolcim:As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture.Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.See more opportunities at www.lafarge.ca/careers.We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.