Customer Support Contractor - Jobs in Edmonton, AB

Job Description

About UsAt Showbie, we’re building tools to help teachers transform their classrooms by delivering faster, more engaging, and more impactful feedback and assessment to their students. Our apps, Showbie and Socrative, are used by millions of teachers and students in classrooms worldwide.We are proudly based in Edmonton, Canada, and we have a rapidly growing global team located across Canada, the United Kingdom, Norway, and the United States.We are comprised of people who are passionate about empowering educators as they use technology to redefine and improve their classrooms. Our values of tenacity, caring, and curiosity guide our attitudes and actions each day.The RoleShowbie is looking for a Customer Support representative (Contract) who will support our end-users for both the Showbie App and Socrative App. This role is a part time, contract position starting immediately. We have a passion for education and show it by providing excellent support to the millions of teachers and students who use our products. We are looking for an individual who has either a background in education and/or strong customer service experience.This role will primarily support our North American markets and as such the successful candidate must be located in either the EST, CST, MT, or PST time zones:

• Starts immediately
• 20 - 30 Hours a week with flexibility
• Flexible shifts available Monday - Sunday in four hour increments 4 p.m. - 8 p.m. MT preferred
• Hourly compensation of $15-20 USD

Key Responsibilities

• Provide personable and effective support to our end-users ensuring that they are successful in using Showbie & Socrative
• Investigate, identify, and triage challenges or bugs encountered by schools, teachers, students, and parents
• Resolve simple technical product issues
• Spot trends in user issues to flag for the wider team
• Follow-up to ensure timely issue resolution
• Attend weekly training & team meetings as required

You

• Excellent writing communication skills
• Experience using a chat-based customer support tool (we use Intercom)
• Experience in a customer-facing role, ideally remotely
• Fluent in English (any other languages is a bonus!)
• Proven ability to work autonomously

Bonus

• Passion for and/or background in Education
• Empathy for our end users
• A desire to become an expert on our products, Showbie & Socrative

What You Can Expect From Us

• At Showbie be 100% yourself. We like it that way. We welcome all team members (and candidates) and celebrate your diverse voice. Regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious belief, or status, we want to meet you!
• The autonomy to make decisions and execute them. We’re growing, but we’re a small team. Everything you do makes a difference and your input will always be celebrated.
• Transparency. You will always be kept up to date on the company strategy through monthly town halls.
• While our office is based in Edmonton, Alberta, Canada, well help to ensure you are set up for success in your remote work environment.
• We value work-life balance. When were at work were excited and focused on building a great product. We also know that going “home” (or simply closing your laptop) and not working weekends or holidays makes us even more excited to come to work and do great things.
• Friday afternoon socials, monthly team events, hackathons, awesome holiday parties, and a team that actually likes to hang out with one another.
• You’ll be decked out in new Apple gear and all the tools you need to help you do your job.

This role is based in: Remote (North America preferred)Quick Apply

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