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| Job Location | Edmonton, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
The Citadel Theatre, one of Canada’s largest and busiest professional, not-for-profit theatre companies and facilities, is looking for a reliable, customer service oriented individual to provide leadership in our Guest Services Department as a part-time Front of House Supervisor.Reporting to the Front of House and Events Manager, Front of House Supervisors:Ensure the smooth and efficient seating (and orderly departure) of patrons at performances and eventsEnsure the highest possible level of customer service from all Front of House staff and volunteersWork with the other Guest Services departments (Box Office, Hospitality, and Events) to ensure the guest experience is smooth from start to finish.Establish positive and nurturing relationships with our volunteers; oversee ushers – schedule, train, and ensure they are properly located per shift.Troubleshoot any problems that may arise.Liaise with Box Office and Stage Management to coordinate seating and performance cues at curtain and intermissionEnsure the safety of theatre patrons while inside the building or on theatre grounds; Have a thorough knowledge of fire regulations, safety regulations. Ensure all staff are aware of these regulations and operate all front of house functions abiding by these regulationsRegulate the entry of latecomers, control disruptive patrons and ensure the return of all patrons after intermissionPrepare daily reports: show reports, sales reports and ticket stub count.Lead guided tours through the backstage areasOther duties as requestedJOB REQUIREMENTS:Available to work flexible hours and must be available weekends and evenings. This position will have mainly weekend and evening hours but some daytime availability is an asset.2 to 3 years of customer service experienceExperience leading a teamAbility to thrive in a fast-paced environmentLeadership skillsExcellent verbal and written communication skillsAbility to problem solve and think on your feetThis is a casual, part-time paid position and the hourly wage is $18. The number and length of shifts vary based upon our show and rental schedules and needs. This position will start in mid-JulyPlease email your cover letter with availability (applications without indicated availability will not be considered) and resume by June 27, 2021 to:The Citadel Theatre is committed to having our team reflect the community it serves and actively welcome applicants from diverse and equity-seeking backgrounds. The Citadel also endeavors to create and guard a culture of respect and cooperation with all staff, artists, colleagues, volunteers and internal / external parties.Thank you for your interest but only those persons chosen for interviews will be contacted. No telephone calls please.