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Guest Experience Representative - Jobs in Edmonton, AB

Oxford Properties
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.Guest Experience RepresentativeGuest Experience Representativehours: 14 – 30 hours weekly, must be available Fridays through MondaysAs a member of this team, you will be responsible for:

  • Proactively seek opportunities (using good judgment) to create memorable guest interactions. This will include assisting guests with all inquiries and directions, using open ended questions to ensure complete understanding of requests, anticipating needs, consistently providing excellent service, and engaging guests in conversation to seek feedback and confirm an exceptional experience.
  • Understanding guest concerns and providing immediate solutions.
  • Maintaining a high level of professionalism and empathy in a fast-paced environment.
  • Supporting other activities that support the Oxford Commitment.
Selling Oxford Kingsway Mall Gift Cards. Knowledge and ability to provide high service standards of efficiency, accuracy, and consistency when processing gift card sales, reconciliations, accepting payment and cash handlingStaying up to date with upcoming and current mall information to be relayed back to guest inquiries with efficiency and accuracyA thorough understanding of Mall Layout, and tenants within the MallResponding to online digital inquiries through Kipsu PlatformTo succeed in this role, you have:
  • Have a minimum of 2 year of direct experience in customer service or volunteer experience involving interactions with the public
  • Are friendly, approachable, proactive, and solution focused
  • Have strong communication skills, with proven ability to ‘connect’ with all ages
  • Have proven ability in maintaining a high level of professionalism and empathy in a fast-paced environment
  • Have high level of ownership, accountability and initiative
  • Have strong typing and computer skills
Working conditions:
  • Must be mobile (walking or assisted device)
  • Able to stand, or sit in assisted device, for the entire shift duration
Our story:Oxford Properties Group connects people to exceptional places, and is the owner, developer and manager of some of the world’s best real estate assets. Established in 1960, it manages approximately C$60 billion of assets across the globe on behalf of its co-owners and investment partners. Oxford’s portfolio encompasses office, retail, industrial, hotels and multifamily residential and spans more than 100 million square feet in global gateway cities across four continents. A highly disciplined and thematic investor, Oxford invests in properties, portfolios, development sites, debt, securities and platform opportunities across the risk-reward spectrum. With its global headquarters in Toronto, Oxford operates out of over 15 regional offices including New York, London, Luxembourg, Singapore and Sydney. Its long-term approach to real estate investment aligns Oxford’s interests to its customers and the communities in which it operates. Oxford is owned by OMERS, the defined benefit pension plan for Ontario's municipal employees.OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.

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