Guest Experience Representative, Lead Hand - Jobs in Edmonton, AB

Job Description

Why join usAre you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places If so, we would love to tell you our story.At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.Guest Experience Representative, Lead HandWe are looking for an outgoing, highly motivated Guest Services Representative Lead Hand to join our team at Kingsway Mall located in Edmonton. Committed to providing an exceptional Guest Experience, in this role you will ensure every Guest interaction is carried out in a professional, courteous and efficient manner. In partnership with the Property Manager, you will also be responsible for support and mentoring of the Guest Services team, including delegation of work, response to Guest complaints, motivation of the Guest Services team and overall go-to person.You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.****the person must be able to work nights and weekendsAs a member of this team, you will be responsible for:Guest ExperienceUnderstanding guest concerns and providing immediate solutions and proactively seeking opportunities (using good judgment) to create memorable guest interactions.Maintaining a detailed knowledge of the shopping centres services, amenities/facilities, stores/locations, and promotional activities.Demonstrating a strong understanding of digital communication platforms.Assisting guests by providing directions/information, answering questions, and performing other centre-specific services as assigned.Maintaining a positive, empathic, and professional attitude toward guests at all times.Focusing on guest engagement, issue resolution and ensuring Guest Experience is functioning at an optimal level.Developing and maintaining positive relationships with retailers and educating them about the centres services.Promoting and selling Oxford Kingsway Mall Gift Cards, ensuring high service standards of efficiency, accuracy, and consistency in gift card sales and related procedures such as gift card inventory, reconciliations, and bank deposits.Maintaining accuracy in all guest-facing communication tools (phone messages, website, social media outlets, pamphlets, directories, and communication).Participating in special projects and assume other duties and responsibilities as assigned.AdministrativeMaintaining day to day service & administrative tasks related to Guest ServicesCompleting site-level daily gift card reconciliation and bank deposits.Assisting in development, execution, and training of the Guest Service teamWorking with Property Manager to supervise Guest Services staff schedules and training.Awareness of the centres Crisis Management and Health & Safety Manuals, maintaining a clear understanding of Guest Services role and areas of responsibility as outlined in these plans.To succeed in this role, you:Have completed high school. Post-secondary education is preferred in a related field (ie/ hospitality)Have a minimum 3 years of direct guest service experienceHave a minimum of two years of Supervisory experienceDemonstrate a positive attitude and a strong desire to provide excellent guest serviceAre an effective communicator with proven skills in connecting well with guestsHave strong computer skills including proficiency in Microsoft Office suiteOur story:Oxford Properties Group (“Oxford”) is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford’s owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world’s most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontarios municipal employees.For more information on Oxford, visit www.oxfordproperties.comOMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.Vaccination PolicyAt OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.Quick Apply

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