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Guest Service Agent (Full Time) - Jobs in Edmonton

Fairmont
Job LocationEdmonton
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent

Job Description

Job DescriptionGuest Service Agent (Full Time)First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What you will be doing:Reporting to the Front Office Manager, your essential job functions include, but are not limited to:

  • Provide effective, fast service in a friendly manner
  • Check in and out hotel guests according to standards and policies
  • Answer incoming calls
  • Monitor for special rates and billing arrangements
  • Ensure the highest level of guest satisfaction by addressing concerns promptly
  • Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
  • Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing, and distribution thereof
  • Keep front desk organized, tidied, and sanitized up to ALL Safe policies
  • Ensure front desk is stocked with essential material
  • Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
  • Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
  • Make certain to be familiar with fire and emergency procedures
  • Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift.
  • Frequent lifting and carrying up to 30 lbs.
  • Occasional kneeling, pushing, pulling, lifting.
  • Occasional ascending or descending ladders, stairs, and ramps.

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