Information Officer - Jobs in Edmonton, AB

Job Description

Job InformationJob Requisition ID: 29546Ministry: Service AlbertaLocation: EdmontonFull or Part-Time: Full TimeHours of Work: 36.25 hours per weekRegular/Temporary: Temporary (one year)Scope: Open CompetitionClosing Date: July 25th, 2022Classification: Administrative Support 6About UsEvery Service Albertan strives to enable the success of our Ministry partners and Albertans through providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on!Service Alberta Program areas include Motor vehicles, Vital Statistics, Corporate Registry and other business specialists, as required. The purpose of these contacts is to provide clarification, advice and assistance with regards to the legislation, policy, and procedures administered by the Ministry.The Contact Centres Unit primarily focuses on responding to public inquires related to Consumer and Residential Tenancies legislation, including complex, multi-faceted politically sensitive and high priority complaints/offences/concerns under various pieces of legislation administered by Service Alberta.RoleAre you looking for a challenging opportunity in a fast-paced environment with the ability to interact with a variety of stakeholders and supports a team that ensures information services are continuously available for Albertans, Law enforcement, the government and other stakeholders If so, this is the job for you!Reporting to the Contact Centre Team Lead, the Information Officer is primarily responsible for providing courteous, timely and accurate information or advice to callers regarding legislation and associated programs. The position is in contact with the general public, including the business community, associations, law enforcement, the legal community and ministry/divisional staff on a daily basis via the telephone and email.The Information Officer ensures:

• Providing full and accurate information services to callers via the telephone regarding legislation and related programs.
• Providing appropriate referrals to municipal, provincial or federal government, departments, agencies, associations, courts, law enforcement bodies and legal counsel when the call does not pertain to Service Alberta. This requires the Information Officer to be familiar with programs administered by other government departments and agencies.
• Providing information services via electronic mail.
• Logging clients’ calls on the Consumer Affairs Tracking System (CATS), for statistical and reporting purposes.
• Researching and performing updates on the Consumer Information System (CISC) referral system.
• Identifying marketplace trends, concerns and reporting them to the Director/Team Leader.
• Developing and maintaining an extensive knowledge base in order to respond to inquiries.

The successful candidate:

• Possesses excellent written and verbal communication skills with exceptional attention to customer service.
• Has the ability/willingness to work in a fast paced challenging team environment, multi-task and be self-directed while maintaining a high level of productivity and quality.
• Demonstrates strong creative problem solving skills.
• Functions independently and contributes collaboratively and effectively within a team environment with minimal supervision and a high degree of personal accountability and professionalism.
• Has the ability to comprehend and interpret legislative issues and relay information in understandable terms to clients.
• Must be familiar with programs administered by other government departments and agencies.
• Must be able to use appropriate telephone techniques, professionalism and good judgment in the handling of calls regarding complex, multifaceted, politically sensitive and high priority complaints.

QualificationsApplications without cover letters demonstrating how your skills and experience relates to the role will not be considered.High school diploma and four years of related experience.Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.The Information Officer will require:

• An in-depth understanding and comprehensive knowledge of Ministry legislations such as Traffic Safety Act, Business Corporations Act, Vital Statistics Act, Motor Vehicle Accident Claims Act, and the Freedom of Information & Privacy Act and their appropriate regulations.
• Awareness of a broad range of other provincial and federal statutes that affect the consumer marketplace such as the Charter of Rights and Freedoms, Criminal Code, Interpretations Act, Limitations Act, Sale of Goods Act, Builders Lien Act and the Civil Enforcement Act etc. The MOVES application and related interfaces and technologies.
• Proficiency in the use of computer software applications such as MS Word, Excel, Outlook, Internet, VISTAS, CORES, MOVES, CICS, and CATS.
• Experience working in a high-paced call center environment.

Ability to operate Avaya Centre Vu IP Agent “soft” phone and CCE (Contact Centre Express) email system is considered as an asset.APS CompetenciesCompetencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.The link below will assist you with understanding competencies:Systems Thinking: ability to consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service.Creative Problem Solving: ability to assess options and implications in new ways to achieve outcomes and solutions.Agility: ability to provide results in a complex, diverse and changing environment.Drive for Results: ability in knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the Organization, while maintaining accountability to each other and external stakeholders.Build Collaborative Environments: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.SalaryCAD $ 2,017.62 - $ 2,480.72 bi-weekly: ($ 52,660- $ 64,747 yearly)NotesThis position is located at the Terrace Building - 9515 107 St NW, Edmonton, AB T5K 2C1, Canada. Monday-Friday 8:15 am-4:30 pm with one hour lunch break

• One year temporary position

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service –
• Pension plans:
  • Public Service Pension Plan (PSPP) –
  • Management Employees Pension Plan (MEPP) –
• Leadership and mentorship programs
• Professional learning and development
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreements
• Research Alberta Public Service Careers tool –

How To ApplyIf you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs atApplicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.Resources for applicants:It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)Closing StatementThis competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.We thank all applicants for their interest. All applications will be reviewed to determine which candidates qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Liliane Karara at Liliane.Karara@gov.ab.caIf this competition is closed as per the closing date noted above, please continue to checkQuick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected