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Job Location | Edmonton, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Legal Aid Alberta is seeking to fill multiple Full-Time Temporary, Contact Centre Intake Officer positions in our downtown Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. You will play an important role in the justice system helping some of Alberta’s most disadvantaged people every day. In this position, you will make a positive impact in the lives of thousands of people from diverse backgrounds, including families, youth, new immigrants to Canada, refugees, and marginalized populations in conflict with the law.Who We AreWe are Legal Aid Alberta. We believe in an Alberta where everyone is able to understand and protect their legal rights. As a publicly funded, non-profit organization, we provide affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide: Calgary, Edmonton, Fort McMurray, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Siksika Nation, and Wetaskiwin. We work together to serve Albertans, protecting their rights and ensuring a fair legal process.Who You AreWorking at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You understand concepts of data entry, able to multitask and are organized to ensure integrity of records. You are an active listener and able to follow service delivery guidelines to deliver high quality service to our clients. You work best in a fast-paced work environment and you’re always up for a challenge. You enjoy learning new things, solving problems, and can adapt to change quickly.Job DescriptionReporting to the Manager, Client Intake Services, some of the key responsibilities include: