Member Experiences Coordinator - Jobs in Edmonton, AB

Job Description

Member Experiences Coordinator 3 permanent and 1 temporary for up to 18 monthsJob Number : 44593Do you know how to make an instant connection with both new and experienced recreation centre users Are you a natural leader Are you always one step aheadThe City of Edmonton is looking for an approachable, independent problem-solver to join the Program and Events Team as a Member Experiences Coordinator. You will draw on your fitness and service expertise to lead a team of front-line staff to create a welcoming, educational, and meaningful experience for customers that utilize City operated fitness facilities, and assist with the planning, development and implementation of programs and services to increase member retention and customer satisfaction. You will be challenged with competing deadlines, working out of and managing staff in multiple locations across the city and solving complex issues that arise out of customer needs and concerns.A high level of independence, interpersonal skills and flexibility will be required as you:

• Develop, deliver, monitor, and evaluate programs and services that focus on member onboarding and member retention within established registration, revenue, and expenditure guidelines
• Recruit, hire, train, mentor, supervise and evaluate staff and volunteers
• Monitor customer usage patterns, trends and feedback of service users. Follow up on customer concerns and comments on Recreation and Physical Activity programs and forward to supervisor when appropriate
• Prepare and distribute program publicity/promotional material according to facility/unit promotions plan
• Coordinate facilities and supplies required for the program. Liaise with organizations, agencies and individuals for specific programs and events
• Develop program within established registration, revenue and expenditure guidelines
• Actively contribute to and support section, branch and department initiatives

Qualifications :

• Degree or Diploma in Recreation/Leisure/Physical Education or other related discipline
• Training in program development specific to Recreation Facilities
• A minimum one year experience in program development and delivery, including special event planning, customer service, and hiring, mentoring, supervising and evaluating staff
• Ability to supervise a large number of staff, many of whom may work at different locations/times
• A minimum of one year experience in customer service or sales including an ability to recognize and tailor each client interaction to the needs of the individual
• Knowledge and understanding of the recreation and physical activity industry, customer retention principles, and customer service standards and methods
• Highly developed and demonstrated facilitation, written and verbal communication skills
• Ability to prioritize, multi task and work independently and as part of a team
• Must be flexible and adaptable as required to respond to challenges related to daily programs and services
• Computer proficiency in Google apps and MS Word and Excel
• Knowledge of PeopleSoft and Taleo is an asset
• Possession of current certification from one of the following, or equivalent is an asset:
  • Alberta Fitness Leader Certificate (AFLCA) - Certified Fitness Trainer
  • CanFit Pro - Personal Training Specialist
  • Canadian Society for Exercise Physiology (CSEP) - Certified Personal Trainer
• Valid Standard First Aid and CPR Level C is a requirement of this position
• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
• Valid Alberta Class 5 driver’s licence (or provincial equivalent). Must obtain business auto insurance for personal vehicle use on City business
• Applicants may be tested
• Demonstrate service excellence, embracing diversity and promoting inclusiveness
• Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit (http://bit.ly/3bH2Ztv)
• Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit (http://bit.ly/2PLbz1w)

The City of Edmonton is committed to inclusive, respectful and equitable workplaces that represent the communities we serve. We continuously improve our systems, policies and practices to remove barriers and ensure our employees, in all their diversity, can succeed. We value applicants with a diverse range of skills, experiences and competencies, and encourage you to apply. To learn more, see the Art of Inclusion: Our Diversity and Inclusion Framework here: https://bit.ly/3hd2d95.The City of Edmonton strives to provide reasonable access and accommodations throughout the application and selection process. If you would like to request an accommodation at any stage of the process, please contact Employment@edmonton.caCOVID-19 Notice: The City of Edmonton has implemented a COVID-19 Vaccination Policy. Employees must be fully vaccinated against COVID-19 and provide proof of vaccination. Employees who cannot be fully vaccinated on the basis of a protected legal ground (e.g. medical, religious) may request an exemption. Please note that this policy applies to all employees, including new hires and volunteers. If your application is successful, you will be asked to provide proof of vaccination or request an exemption.For more information, please refer to our COVID-19 Vaccination Policy (bit.ly/3lKwb6j) and COVID-19 Vaccination Procedure (bit.ly/39BICMt).Up to 3 permanent full-time positions and1 temporary full-time for up to 18 months in accordance with Article 18.02 of the Collective AgreementHours of Work: 33.75 hours per week, Monday-Sunday. Hours of work may be subject to the terms and conditions of a variable hours of work program. Evening and weekend work is required.Salary: $28.125 - $35.296 (Hourly); $49,549.220 - $62,182.730 (Annually)Talent Acquisition Consultant: JP/MZClassification Title : Recreation Technician IIIPosting Date : Sep 20, 2022Closing Date : Oct 4, 2022 11:59:00 PM (MDT)Number of Openings (up to) : 4 - Permanent and Temporary Positions Full-timeUnion : CSU 52Department : Community Recreation and CultureWork Location(s) :Various Locations (City Wide)Quick Apply

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