Night Auditor/Front Desk Agent - Jobs in Edmonton, AB

Job Description

Basic Purpose: Under the direction of the Rooms Manager, the Night Auditor will be the Ambassador of guest satisfaction involving being actively engaged in anticipating and delivering lively guest experiences. The Night Auditor is responsible for ensuring that exceptional service is provided by problem solving concerns, ensuring effective communication and follow up as required with various guests and departments.Major Responsibilities and Duties (to fulfill major purpose): Perform the duties of a Guest Services Agent in addition to the below:· Prepare, check, and correct room rate variances by conducting thorough audits· Ensure wake-up calls are set for the morning and check the control sheet to ensure accuracy· Prepares, verifies and balances daily charges for all departments to customer folios, master & house accounts· Runs the nightly processing sequence to reset systems for the next days’ use· Prepares and transmits credit card deposits· Review all credit card vouchers for proper imprints, authorization, ad correct amounts· Distribute reports to the applicable departments· Balance the rooms audit· Record and balance staff and house charges· Keep team informed of all problems, emergencies and unusual matters of significance· Adheres to all established credit and inventory control procedures· Balances the guest ledger postings to the restaurant audit guest ledger· Audits, records and balances food & beverage income postings and charges· Present statement of charges to departing guests and receive payment· Monitors customer accounts to ensure adherence to hotel credit limits by completing high balance report and verify accuracy of registration information· Identify and record special billing instructions and notify Finance· Improve timeliness of cash flow by adhering to all established credit and inventory control procedures· Minimize loss of revenue by adhering to all established credit and inventory control procedures· Ensure the security of keys, company information, guest information, the hotel and guest rooms at all times· Report unsafe work conditions, areas requiring repair or suspicious person to the Department Head· Understand and practice the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers’ instructions· Be aware of the action to be taken in the event of an emergency such as fire in accordance with procedures· Treat each individual with respect and fosters a cooperative, productive, positive and respectful work environment· Work and communicate in a professional and ethical manner· Assist with team member orientation and training as required· Maintain standards of punctuality, uniform presentation and personal hygiene· Attend meetings as required and recognize the importance of contributing new ideas and initiative to the overall success of the operation· Communicate and cooperate effectively with all departments· Assist coworkers where necessary· Additional duties such as assisting with laundry, washing dishes and preparing and setting up the breakfast buffet area· Ensuring breakfast items are replenished and beverages, condiments, and other supplies are in place· Communicate breakfast offerings, hotel and city information to guests· Provide feedback regarding guest comments about quality and variety of breakfast items· Provides a favorable image of SilverBirch Hotels & Resorts and the Brand to the public by consistently demonstrating SilverBirch Values (Engagement, Quality, Performance, Integrity and Growth) and Brand Values· Other related duties and projects as assignedSkills, Knowledge and Abilities Required: · Excellent guest service· Excellent communication skills both verbal and written· Strong computer and telephone correspondence abilities with previous experience using Microsoft such as Word and Excel· Highly organized, able to multi-task and be detail oriented· Works well under pressure and without supervision· Able to perform well in a fast-paced environment· Energetic, honest, self-motivated and flexible· Excellent communication and interpersonal skills· Ability to communicate with a wide variety of people· Reliable, punctual and dependable· Strong teamwork skills· Able to sell the services of the hotelWorking Conditions:

• Normal office working conditions
• Lifting of supplies, material and collateral. May include long periods of standing
• Evening, weekend and holiday hours are a requirement of this position

Experience, Training and Education (demonstrating requirements): · Previous hotel front desk or accounting experience preferred· 1 to 2 years of experience in branded or full service hotel· Ability to use standard software applications, such as Microsoft Office, and hotel systems – Delphi· 1 year previous guest service experience is required· Diploma in hospitality is an asset· WHMIS training is also an asset· Ability to communicate verbally and written in EnglishJob Types: Full-time, PermanentPay: $20.50 per hourBenefits:

• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Night shift

Supplemental pay types:

• Overtime pay

Application question(s):

• Have you worked an overnight job before (11 pm to 7 am)
• Do you have reliable transportation as transit service is limited in the late evening.
• Do you currently reside in Canada

Experience:

• Hotel Guest Service: 1 year (preferred)

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