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On-Demand Shuttle Supervisor - Jobs in Edmonton, AB

PWTransit
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

On-Demand Shuttle SupervisorPWTransit Canada requires a full-time On-Demand Shuttle Supervisor for its Edmonton On-Demand Shuttle service operations.The On-Demand Shuttle Supervisor is a hands-on position that requires a strong knowledge of transportation and the geographic area; perfect for an experienced and dedicated bus/ride-share/shuttle industry professional. The primary responsibility is leading and mentoring a team of Shuttle Operators while also providing timely support and communication to our clients and passengers.This is an opportunity to be part of a large and growing transportation company that offers competitive compensation and career development/advancement.Principal Duties and Responsibilities:

  • Provide support to and supervise On-Demand Shuttle Operators
  • Ensure adequate daily coverage of Shuttle services and monitor operator shift reporting
  • Maintain regular communication with the City of Edmonton and PWTransit management regarding service as/when required
  • Professionally deal with public, customer and staff inquiries and find diplomatic solutions for concerns
  • Work closely with the Vehicle Maintenance Department to ensure adequate numbers of units are available to cover shuttle routes
  • Monitor Via On-Demand Shuttle Software Program to ensure system functionality and performance
  • Ensure operating procedures are adhered to
  • Verify compliance (and correct staff if required) with statutes and regulations
  • Dispatch and make temporary changes to driver shifting and vehicle assignments as required
  • Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries and initiate associated formal incident investigations
  • Ensure that incident/collision reports are completed when required
  • Ensure all required paperwork/requests are completed accurately and in a timely manner
  • Offer suggestions to improve existing operation processes
  • Effectively deal with operator performance issues, and/or issues/concerns to management as required
Requirements:
  • Previous bus/ride-share/taxi/shuttle operations and supervisory experience
  • Experience in the public transit industry an asset
  • Previous safety and COR Audit experience an asset
  • Previous experience with employee supervision, performance management and managing discipline a considerable asset
  • Knowledge of WCB and Labour laws
  • Familiarity with City of Edmonton roadways and geography
  • Excellent communication skills
  • Strong organizational planning, multitasking and problem-solving skills
  • Computer proficiency with Microsoft Word, Excel, Outlook, and ability to work with smartphone apps
Job Types: Full-time, PermanentBenefits:
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
Schedule:
  • 8 hour shift
  • Monday to Friday
  • Weekend availability
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