Operations Specialist - Jobs in Edmonton, AB

Job Description

AMA:ARE YOU THE write PERSON FOR THE JOBOpen: 2023-02-01Closed: Until filledLocation: Edmonton, KingswayWork model: HybridThe Operations Specialist is responsible for retention of existing members by staying informed to consistently offer relevant solutions that effectively address existing customer needs while maintaining adherence to Underwriting guidelines, procedures, and regulations. This role will balance member needs against business objectives to enable member satisfaction, profitable growth, and underwriting excellence. The job contributes to the business unit’s and AMA’s success through sound underwriting decisions, providing a high level of customer service and by assisting to ensure Insurance Operations staff are current and proficient in all Operational policy and process.WHAT MOVES YOU

• Youre an excellent communicator, an even better listener, and have an almost telepathic ability to identify the needs of others.
• You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples needs, but you’re also able to anticipate them.
• Youre a stickler for details and accuracy — youre so organized that you have an uncanny ability to get you’re your hands on the right information quickly.
• Youre a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too!
• You believe integrity is everything and let your superior ethics guide your decision making.
• You dont need anyone to light a fire under you. You know what needs to be done and you do it.
• Youre a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.

WHAT YOU’LL DO

• Report to Manager, Underwriting Operations.
• Provide onboarding and tier 1 support for current and future Usage Based Insurance programs
• Analyze current processes and develop new procedures to ensure efficiency and superior member experience.
• Support project work related to portfolio transfers, operational initiatives, and policy review
• Prepare written technical process steps and work with Management and Learning and Development to create job aids and processes to support operations and training.
• Verify policy transactions and make necessary adjustments immediately, and effectively communicate policy changes to our members.
• Work collaboratively with Underwriting, Claims, and Agency teams and other internal departments to improve relations, process and achieve common goals.

WHAT YOU’VE DONE

• You have a high school diploma.
• Completed CIP designation or actively working to complete the CIP designation.
• Level I or II General Insurance Agent Certificate of Authority is required.
• Minimum 2 years automobile and property underwriting experience.
• Demonstrated proficiency in Microsoft Office and automated insurance related applications.
• You are an enthusiastic, positive team player.
• You have excellent verbal and written communication skills, as well as telephone etiquette.
• You are analytical, logical, and decisive.

WHAT YOULL GET

• Competitive salary.
• Flexible benefits.
• Outstanding employer-paid Pension Plan.
• Great AMA discounts.
• Unlimited learning opportunities.
• Paid vacation and floater day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.Quick Apply

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