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| Job Location | Edmonton, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Whats Happening...We are expanding - in ALBERTA - with a new GCS Omni-Channel Contact Center HOT SPOT!.... so... we are looking to add a Regional Manager to our operations team.Our Regional Managers report directly to our COO, and manage all daily operational functions of teams responsible for our clients portfolios - including telecom, utilities, financial institutions, health care and all levels of Government.As a Regional Manager, you will be responsible for building, growing, training and motivating your team in our new Alberta Operations Contact Center. Overseeing a hybrid in-house and WFH team of the best and brightest in our industry and working with our business expansion group to develop new client relationships.About Us...General Credit Services Inc (General CSI) is a leading collection agency and AR management firm with offices across Canada. We have grown our business through a series of mergers and acquisitions - our oldest legacy company has been in operation since 1967. We service multiple industries and are a critical component of our clients revenue cycle - reducing bad debt write off and supporting multiple areas within their operations.About You...You have worked in the third-party collection industry as a senior operations manager or some similar role. You have also worked in the trenches - you know how to collect and you can work with our strategy and analytics teams to dig in to portfolios and understand the best collection standards for each type of account - You have experience with omni-channel communication strategies including e-mail, sms and dialer technologies. You are an out-going and energetic, yet detail oriented and technology literate person who loves winning and hates losing. You laugh a lot but you also take business very seriously. You like to learn new things, are not afraid to take on difficult tasks, and you like teaching people what you know. You can work remotely but also come into the office to work with your team and have fun.Sound like you Want to learn moreJob Types: Full-time, PermanentSalary: From $60,000.00 per yearAdditional pay: