Regional Manager, Airport Operations - Canada - Jobs in Edmonton, AB

Job Description

Want to be part of a team thats changing the way Canada travelsAs Canada’s largest independent ultra-low-cost airline, that’s exactly what we’re doing at Flair Airlines. By consistently offering airfares that are a fraction of the ticket prices of “those other airlines”, we are making air travel an affordable option for millions of couch-bound Canadians.Yes, we’re an airline, but we truly believe that our product is our people. Low fares are important, but it takes great people delivering consistently outstanding customer-focused service to build brand loyalty.Flair Airlines is currently seeking a permanent, full-time Regional Manager, Airport Operations - Canada to join our growing and ever-changing organization. The Regional Manager, Airport Operations, Canada is responsible for the strategic and day-to-day operations management of the airports within their portfolio. This includes management and/or oversight of Above-the-wing (ATW) and below-the-wing (BTW) operations, airport facility, customer service standards, liaising with regulatory authorities, while keeping control of operational costs and management of station budgets.Primary Job Functions:The duties of the Regional Manager, Airport Operations - Canada include:

• Airport Operations (ATW and BTW) – While creating a safety culture at the airport, the incumbent is responsible for the overall operational performance at the airport for Flair operations. This includes oversight of 3rd party service providers for the above-the-wing (ATW) and below-the-wing (BTW) providers. Using operational performance information to drive excellent service at the airports and reviewing with service providers their performance on a regular basis, when needed developing and/or overseeing performance improvement plans to target and deliver meaningful solutions to drive efficient and excellent operation and services.
• Upholding Policies and Procedures in accordance with standards – In a leadership role, the Regional Manager will play a key part in the oversight and management of service providers to ensure consistent application of processes which deliver to the operational standards, brand initiatives and excellent customer service. Participation in regular audits, checklists, department initiatives for improvement and reviewing cases of non-compliance with service providers are all methods for execution of this area.
• Baggage Services – Provide oversight and management of the ground handling partner to ensure they are providing baggage tracking, handling, and delivery of delayed baggage including passenger communication, in accordance with Flair policies and processes. Identifying areas of improvement in station Missing Bag Ratio (MBR), then leading the development and oversight of the improvement action plans.
• Organizational and Operational Representation – Through development of relationships with stakeholders, represent Flair operations and advocate for the service levels, new initiatives, and operational needs at the airports for which Flair operates. This includes relationships with, regulators, customs representatives, airport authorities, security, and ground handling management teams.
• Flair Culture Development – Within Airports the Regional Manager position is responsible for the growth and development of all Flair engagement and cultural based frontline initiatives via 3rd party handlers.

Secondary Job Functions:

• Participate in cost management through regular review of ADHOC operational needs and approval of additional operational charges.
• Work with CTA, TC, USCBP, and other regulatory organizations to ensure ongoing compliance.
• Follow up on station delays, and identify trends within airports and other departments.
• IROP Management and assistance
• Utilize company and department support resources as needed to provide the teams with all tools and knowledge to execute on their duties.
• Participate in the start-up, restart, and closure of all new, returning or closing stations.
• Oversight and ensuring all service providers are in compliance with the training requirements for their role. Working closely with Flair training teams to act as the point of escalation to any non-compliance or delinquent students.
• Assist with business improvement implementation/development as needed.
• Assist with the growth and launch of new stations.
• Other responsibilities as required.

Qualifications and Educations Requirements:

• Two to five years of airline operational management experience required.
• University or College Degree/Diploma in a related field is preferred.
• Demonstrated management ability through a history of progressive leadership roles.
• Experience with dealing in a complex, lean business environment and engaging with, and influencing stakeholders at all managerial levels, both internally and externally.
• Exposure to air safety legislations, CATSA regulatory requirements, and experience managing audit programs will be highly regarded.
• Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC).
• Clear criminal record check and satisfactory employment references.
• Intermediate proficiency in MS Office Suite; particularly Outlook, Word, and Teams.
• Ability to assess priorities and problem solve under pressure of competing demands.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to build and maintain effective working relationships with a variety of internal and external stakeholders.
• Demonstrated knowledge of the Canadian Aviation Regulations (CAR’s); and
• Must be legally eligible to work in Canada without restriction.

Required Competencies:

• Strong verbal and written communication skills. Bilingual in English and French an asset.
• Proven track record of working independently with a high level of responsibility.
• Ability to solve complex operational challenges.
• Strong Analytical skills.
• Level-headedness, calmness, and the ability to think and respond appropriately in difficult situations.
• The ability to motivate and the capacity for teamwork.

Flair Airlines offers a competitive compensation package including medical and dental benefits, short and long-term disability, life insurance, dependent life insurance, employee & family assistance program, a defined contribution pension plan (matched contributions), and a staff travel program.How to Apply:Please apply online directly to the posting. Applications should clearly demonstrate how your skills meet or surpass, the requirements of the Regional Manager, Airport Operations - Canada. Further information about the Company can be found at www.flyflair.com At Flair Airlines, we work together to promote an inclusive environment that attracts talented individuals and signals our commitment to celebrate and promote diversity. We are devoted to creating equitable, inclusive, and diverse workspaces and we encourage qualified candidates from all backgrounds to apply for this role. We wish to thank everyone who applies, however, due to the number of applications received only those shortlisted will be contacted. We cannot accommodate phone inquiries. We look forward to meeting you at Flair Airlines!Quick Apply

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