Regional Service Manager - Jobs in Edmonton, AB

Job Description

At Parkland, our purpose is to Power Journeys & Energize Communities. We are a prominent independent supplier and marketer of fuel and petroleum products and a leading convenience store operator. As One Parkland team, we proudly serve diverse retail, commercial and wholesale customers across Canada, the United States, the Caribbean region, and South America. We power a growing family of locally known brands including: Ultramar, Bluewave Energy, Pipeline, Chevron, Columbia Fuels, Island Petroleum, and Sparlings Propane.We recognize that diversity gives us an edge and inclusion propels us forward. We’re also a passionate team of down-to-earth achievers, committed to getting our customers, colleagues and communities further, faster. As such, we welcome talented individuals that have a variety of perspectives, backgrounds, and industry experience who will contribute to the success of our One Parkland team.Position Title: Regional Service ManagerTeam and Location: Commercial – Edmonton, ABPosition Summary: Responsible for the overall direction and strategy of Parkland’s service business, asset management, regulatory compliance and service revenue in the Prairies ROC. Key member of Prairies management team for overall customer service, safety and growth of the businessKey Responsibilities:Service Operations

• Responsible for the overall safe operations of the Service Department to ensure customers are handled in an efficient, economical and courteous manner.
• Supervising Service Supervisors, Asset & Technical coordinators and Service Admin team
• Create and implement programs for effective service plans and field service work for a diverse group of customers across several industries
• Develop an apprenticeship program for internal development of licensed Service Techs

Profitability

• Provide direction for service rates and programs to meet customer demands and create a platform for service growth
• Set Service budgets and manage daily P&L performance results
• Identify opportunities to streamline and optimize the service business

Technical Expertise

• Manage team of technical experts that will provide expertise to existing facilities, new development initiatives and larger commercial customer installations
• Manage quality assurance program for installations – inhouse and third party
• Lead Commercial representative to work with Procurement and Vendors for equipment sourcing and offerings

Regatory Compliance

• Oversight to ensure that all propane facilities, customer tanks (propane & fuel) and installations are meeting all regulatory compliance requirements (municipal, provincial, federal) in the Prairies and eastern BC.
• Manage the large tank PRV initiative in the Prairies and Eastern BC to meet regulatory deadlines on an annual basis and plan for future requirements and deadlines (ie: ABSA in 2024)
• Ensure distillate side of business is meeting customer regulatory requirements

Asset Management

• Oversight for effective tracking and management of tanks (propane and fuel) across the Prairies network
• Coordinate upgrades and repairs of tanks and equipment
• Execution of effective asset utilization process to drive improved utilization

Qualifications and Skills:

• 10 +years experience within the oil and propane industry is an asset
• Previous management experience required
• Excellent interpersonal skills with proven leadership ability
• Excellent verbal and written communication skills are necessary
• Microsoft Office experience is an asset
• Propane certifications an asset

We Offer:

• Participation in Parkland Pledge, an employee-driven charitable giving program.
• Our Performance-based Annual Incentive Plan, an annual bonus awarding your performance.
• A share in our success through the Employee Share Purchase Plan and 100% company matching.
• Flexible medical and dental packages, a Health Care Spending Account, along with a supportive Employee and Family Assistance Program.
• In-house learning and development opportunities, leadership training, international opportunities.
• An employee referral program – earn up to $2000 for your referral.
• A focus on healthy living through wellness initiatives and an annual fitness reimbursement program.
• Discount Programs and Educational Scholarship Programs for family members.
• A safety focused work environment and ongoing safety training.

We thank all candidates in advance for their interest, however only those being considered will be contacted. Please note:

• Candidates must be legally able to work in Canada at this time. Parkland regrets that it is unable to sponsor employment Visas.
• Parkland Corporation is committed to the principles of Employment Equity.We strive to provide accessibility in employment to ensure equal access to employment opportunities for candidates, including persons with disabilities. Parkland Corporation will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability, please notify us upon scheduling your interview.
• Please note that final candidates for this position will be required to undergo a confidential pre-employment background check which may include but not be limited to educational, criminal, credit, drug and alcohol and/or Fitness for Duty testing.

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