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Job Location | Edmonton, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Open up to the Possibilities!At Purolator, you’ll be proud knowing you’re working for a Canadian company that truly values its employees. And it’s community. This is an exciting and evolving industry and we’re leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilitiesJob DescriptionSince its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.Apply today!Location:Purolator Broadmoor Retail Outlet60 Athabascan Ave, Sherwood Park ABandPurolator Oliver Square Retail Outlet11220 104 Ave, Edmonton AB(Position floats between both locations)Working Hours: Monday to Sunday, varying shifts (float position). 30 hours total per week.Wage: $22.73 per hourKey Responsibilities:Customer Service OrientationServing our customers in the most efficient and courteous manner on the telephone and in personUp-selling and cross selling Corporate Products and ServicesHandling customer complaints and inquiriesProblem SolvingWorking to resolve problem shipmentsWorking to resolve equipment and technology challengesWorking with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer serviceRelationship BuildingBuilding a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate PartnersBuilding a positive relationship with customersBuilding a positive relationship with key contacts – Vendors, building tenants, etc.TechnologyAssisting customers with shipping details and account challengesLoading, scanning, logging and calling resolution freightCash reconciliation including deposits, key controlCommunicationCommunicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writingListening to customers and key partnersCommunicating to customers and key partners in a positive mannerPersonal Responsibility and AccountabilityCompliance to all Corporate Polices and Procedures (including uniforms)Adhering to all Safety StandardsBeing on time/attendanceLiving the Purolator ValuesRepresenting the Purolator Values to Customers and key partners and, other duties as assigned by managementKey Requirements:Customer service orientationAbility to problem solveExcellent in relationship buildingExperience and adaptation to using technologyExcellent communication skillsTakes personal responsibility and accountability for actions and situations3-12 Months Customer Service Experience preferred3-12 Months Retail Experience preferred3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervalsProfessional communication skills: oral communication (telephone and in person);Written communication; and listening skillsProven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detailExperience working in a team environment and independently an assetExperience working in an environment with safety standards an assetPurolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.Quick Apply