Retention Advisor - Jobs in Edmonton, AB

Job Description

RETENTION ADVISORLEARNER EXPERIENCENorQuesters are difference makers and we’re searching for someone with a passion for student success and a customer service focus to find ways forward and be boldly curious and intentionally courageous in helping make a difference in the lives of our learners as they navigate their educational journey from matriculation through graduation.Reporting to the Team Lead, Student Retention Services, the Retention Advisor plays a pivotal role in increasing student enrolment, retention, academic success, and striving for a high student satisfaction rate. The Advisor provides guidance, information, and options to help students make informed decisions about their educational journey while keeping up to date and current on internal and external programming, processes and policies to provide consistent, accurate information, and foster a continuous relationship with the college that is standard across all NorQuest programming.HOW YOU’LL MAKE A DIFFERENCE

• Provide advice, information, and assistance in person, over the phone, and electronically to current students.
• Guide students through program planning and assist them with program exploration based on their academic success.
• Advise new and ongoing students on course selection, consequences of adds, drops and withdrawals, and academic issues.
• Guide students through the enrollment process through one-on-one interactions and group workshops.
• Advise ongoing students on bridging and laddering within NorQuest, as well as laddering to other institutions, discuss both academic and ELP pre-requisites.
• Follow-up with students to encourage course enrollment.
• Monitor academic progress of students and analyze progress reports from instructors. Connect students with internal and external resources.
• Interpret and explain college and program policies and procedures to students, referring to faculty as needed.
• Participate in College recruitment events (Open House, Info Night, etc.).

WHAT YOU BRING

• A Bachelor’s degree in a related field.
• 3+ years of experience in student advising/student centered role or a related career in post-secondary education.
• Knowledge of PeopleSoft would be an asset

WHAT MAKES YOU A DIFFERENCE MAKERAs a difference maker you bring:

• Excellent communication skills – both oral and written.
• Exceptional customer service and interpersonal skills.
• An ability to exercise judgement within established guidelines.
• A positive and professional attitude and the ability to work independently and as a team member.
• Ability to remain calm in demanding situations and appropriately deal with stress resulting from situations.

SALARY: $52,573 - $68,302 annually reflective upon what you bring AKA your education and experience. Plus, immediate access to our great benefits program. We’re looking to fill a permanent and a 6-month term position.We offer flexible work options. We strive for balance between a flexible work environment, connectedness to the campus community, and ensuring NorQuesters are set up to succeed in their roles and responsibilities.COMPETITION NUMBER: 2023-3861CLOSING DATE: February 10, 2023Apply to become a NorQuester: If this opportunity delights you and your expertise will shine in this role, we invite you to apply for this position online by uploading your resume and cover letter combined as one document.Psst: Only candidates shortlisted for an interview will be contacted and we’ll make sure to do this within 28 days of the closing date.Difference Makers. If we were to describe what NorQuest College is, we’d say these two words. We are so fundamentally driven in our mission to make a difference to our students, our community, and to our fellow NorQuesters, that it guides what we do, who we meet, and where we are headed.So how do we make differences

• We empower NorQuesters. When it comes to working, it’s up to you to decide where (on campus or from another location) and how you work. NorQuesters are expected to embody our Qs—lead from where you are, be dependable, find ways forward—to name a few, but how you do that is your choice!
• We unlock potential. Whether its newcomers to Canada who want to improve their English, students who want to complete their academic upgrading, learners pursuing post-secondary education, or anyone who wishes to strengthen their skills through professional development, our passion to educate touches people of all levels and all backgrounds.
• We strengthen Alberta. From our graduates who hit the ground running, to our partnerships with government, industry, and business, to our commitment to communities, including a dedicated focus on Indigenous communities, we contribute to our province and make it stronger. We strive to be an employer of choice for First Nations, Metis and Inuit people in Canada by leading, supporting, and being an ally through our work toward decolonization, reconciliation, and Indigenization.

And that’s a snapshot of how we are Difference Makers. But there’s so much more to us and we invite you to explore further!Quick Apply

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