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Service Field Supervisor/Planner - Jobs in Edmonton, AB

Epiroc Canada Inc.
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Service Planner – Western RegionEpiroc Canada requires a Field Service Planner to work out of our Edmonton facility. This person will be reporting to the Regional Service Manager- Western CanadaKey Areas of Responsibilities & Associates Duties:

  • Complete PC requests and request set-up in SAP and monitor for new hires.
  • Ensure new employees are trained on MRS service policies and procedures for the work they are assigned to.
  • Ensure MRS policies and procedures including service request and reports etc. are followed
  • Act as a full time contact for the customers. (including some after hours, weekends & holidays)
  • Establish a working relationship with customers / fellow employees.
  • Help with internal documentation of training.
  • Assist with internal tracking of MRS service clothing and required tools.
  • Assist in creating and managing a holiday and apprentice school schedules
  • Help to manage and implement MRS parts and service on call list.
  • Schedule travel and work for all employees
  • Manage time in monitor ensuring employees are entering correct hours, ZAM codes and work orders
  • Complete first level approval of time.
  • Direct calls from customers to the appropriate technical service advisor.
  • Assist and work with Service Administrator in reducing WIP
  • Assist Service Manager with daily duties.
  • Manage employee related expense reports
  • Field Service Job quoting (Assembly, Disassembly, Service Repairs)
  • Manage Service Trucks and daily inspection audits
General Work Attitude:
  • A proven Self Starter and able to work with a minimum of supervision
  • A team player able to work well with & provide support/assistance to all departments within Epiroc.
Qualifications:
  • Minimum of a grade 12 Education.
HDEM red seal license or 5 years mechanical experience
  • Good organizational and interpersonal skills.
  • Strong computer skills, Microsoft Office, Lotus Notes, SAP, BPCS
  • Some knowledge of Epiroc Products
  • Knowledge of Epiroc Service Protocols and procedures
** Additional tasks and duties may be requiredUnited. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.comQuick Apply
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