Student Service Specialists - Jobs in Edmonton, AB

Job Description

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careersNOTE: This is a temporary position ending on or before March 31, 2023 with the possibility of extension.The Student Service Centre is a high-volume, fast-paced, cross-functional office that provides a wide range of information and services to prospective students, applicants, current students and alumni to support holistic student success. Students and the public can access the services in-person or remotely via phone, chat, and email.We are looking for a positive, empathetic and collaborative individual to join a service-oriented team of highly skilled professionals to provide competent student support to a diverse population of students and the public. As the first point of contact for most students and the public, the Specialist is required to determine everyone’s needs through active listening and effective questioning. The Specialist must be competent in managing high volumes of enquiries and information with composure and confidence. They also need the ability to process information and perform transactions quickly while ensuring accuracy and confidentiality. These roles are integral members of the Office of the Registrar team and work collaboratively with other NAIT professionals across all program and service areas. The Specialists are innovative and, within the scope of their role, bring forward suggestions for improvements to service and business processes. The Specialists are competent problem-solvers with extensive knowledge of NAIT programs, services, financial transaction management, and student-related policies and procedures.The successful candidate is service-oriented and sensitive to the diverse needs of students. The ability to provide complete and concise explanations of complex and nuanced processes is vital. Success in this role is heavily dependent on the ability to seek out information and to stay current with the dynamic and changing conditions at NAIT.Hours of OperationThe Student Service Centre current hours of operation are Monday to Friday, 8:00 am to 4:30 pm. Changes and/or increases to the Centre hours will occur as required including the addition of weekend operating hours. All positions will be required to work the majority of their shifts on campus during the hours of operation and are 36.25 hours per week. Extensive training is provided to all new team members.Key Responsibilities:

• Respond to a wide range of admission, enrolment, financial, and policy or procedural questions from students and the public
• Provide information regarding NAIT program selection to potential students
• Complete a wide range of transactions (for example: student registration, tuition and fee payments, fulfilling transcript requests, etc.)
• Review and analyze student accounts, and connect with other departments as needed to resolve student enquiries
• Process payment transactions and complete daily reconciliation
• Maintain up-to-date knowledge of relevant information and procedures
• Provide supports across a range of modalities, including email, phone, chat, and in-person
• Participate in coordinated outreach activities; proactively reach out to students to provide them with support and information
• Participate in projects and assignments as required to continuously improve services to internal and external customers.

Skills & Abilities:

• Proven ability to provide high quality service to a broad range of clients
• Ability to demonstrate a high-level of emotional intelligence
• Demonstrated empathy and active listening skills
• Exceptional communication and interpersonal skills
• Ability to build collaborative working relationships
• Strong critical thinking and problem-solving skills
• Ability to remain upbeat, accurate, thorough, and organized while constantly multi-tasking in a busy environment
• Capacity to continuously learn and manage large volume of information
• Well-developed computer skills are critical as the role relies heavily on the efficient use of several complex software platforms in time-constrained situations. The ability to multi-task between programs is essential, and proficient typing skills (40 wpm) are required.

Qualifications:

• Bachelor’s degree required, such as Arts, Commerce or Business Administration
• Experience working in a Post-Secondary Institution is preferred
• Experience working within a front-facing service area, or a call center environment is an asset
• PeopleSoft experience is an asset
• Preference may be given to candidates with knowledge of NAIT’s programs, policies and procedures
• Equivalencies may be considered

Remuneration: $2,063.58 - $ 2,714.07 bi-weekly, plus a comprehensive benefits package. (Classification – Admin. Officer I)This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement.Please submit a resume and Cover Letter to be considered for this opportunity. Apply online today at nait.ca/careersAbout NAITAt NAIT, people matter.We’re proud to have been named one of Alberta’s Top Employers for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset – they are what makes NAIT a great place to work.At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.What we offerWe’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.Employees also have access to excellent vacation time, paid time off between Christmas and New Years, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.Health and safetyNAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.Additional requirementsApplicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)www.alberta.ca/iqas-contact.aspx.AccommodationsNAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don’t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at careers@nait.ca.We thank you for your application however only those selected for an interview will be contacted.Quick Apply

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