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Job Location | Edmonton, AB |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Full Time |
Riva is looking for an engaged and passionate Success Specialist to join our diverse, world-class team. We’re committed to supporting our clients with organized and methodical troubleshooting supporting the technologies today’s businesses need to succeed.WHO YOU AREYou have a proven knack for technology; you are usually the one friends and family call to help troubleshoot their tech problems. You are a detailed person, organized and understand Root Cause Analysis, and can clearly articulate your thoughts and words into professional emails and documentation, which is easily digestible to non-technical people. Some may say you are like Sherlock Holmes, overcoming challenges and investigating an issue until you have gotten to the bottom of it! Moreover, you continually strive to deliver customer delight while leading with integrity.WHAT YOU WILL BE DOINGReporting to our Success Team Manager, you will work with our Edmonton and Nova Scotia teams to provide product support to our clients worldwide. You will manage the initial support requests and gather details and examples to accurately diagnose and resolve the issue or escalate as needed. Troubleshooting is done remotely via screen share applications and documented in our support ticketing system. There is no such thing as an “average day” at Riva. You will be working with new clients and new scenarios almost every day. You will find that you are empowered with technical expertise but will also have the freedom to forge your path in the best interest of our customers.More specifically, your duties will include: