Hirejobs Canada
Register
Auckland Jobs
Canterbury Jobs
Northland Jobs
Otago Jobs
Southland Jobs
Tasman Jobs
Wellington Jobs
West Coast Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Technical Support Representative - Jobs in Edmonton, AB

Certified Tracking Solutions
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Certified Tracking Solutions is a company in Technology Solutions in Edmonton, AB.We are a leader in the GPS tracking and fleet management industry. Through our cloud-based online services and custom hardware, we provide solutions for customers in various industries all over the world.Our success can be attributed to our dedicated employees, attention to detail and our commitment to customer loyalty. We are fun, collaborative and innovative.Our work environment includes:

  • Flexible working hours
  • Growth opportunities
  • Modern office setting
  • Lively atmosphere
We’re looking for a team player who is passionate about technology and Customer Success. They like playing with phones, gadgets and computer software. They enjoy how technology can create efficiency, and sharing their expertise with others.This person will be involved in maintaining client accounts on our custom platform, ensuring customers are getting the features they are paying for, and troubleshooting connection issues. Will work closely with our sales staff and customers to troubleshoot technical problems and recommend solutions. Will use industry specific software to program devices and perform testing to ensure everything is working correctly and that devices are installed properly. They may be required to prepare our GPS hardware and peripherals for use by our customers. With growth, this person may be involved in design elements and testing of new hardware, an exciting part of the business.Key Responsibilities
  • Test/ troubleshoot GPS devices and related electronic devices
  • Receive calls from Customers to test their hardware
  • Program devices using industry specific software according to customer specifications
  • Communicate with clients during all aspects of testing/troubleshooting
  • Use a case/ticket system to record troubleshooting results and send updates to customers
Required Skills
  • Post-Secondary education to support the above job description
  • Using Microsoft Word, Excel and Outlook to manage data and contact customers
  • Excellent customer service, analytical and problem-solving skills for technical issues
  • Organized, disciplined and have a high attention to detail to handle device provisioning requirements in a fast-paced environment
  • Strong communication skills, both written and verbal
  • Using basic hand tools to service hardware including soldering skills
  • Ability to learn a variety of software programs quickly
Desirable skills
  • 12-volt automotive knowledge
  • Experience with HubSpot CRM
  • Fluent in French
Job Types: Full-time, PermanentSalary: $47,000.00-$50,000.00 per yearBenefits:
  • Casual dress
  • Extended health care
  • On-site parking
Schedule:
  • 8 hour shift
  • Monday to Friday
COVID-19 considerations:Common surfaces are cleaned several times per day. Employees must wear masks when not at their desks. Client meetings are all virtual with very little outside personnel visiting the building.Quick Apply
  • Terms & Conditions
  • New Privacy
  • Privacy Center
  • Accessibility
For Job Seekers
  • Browse Jobs
  • Advanced Job Search
  • Emplois Quebec
For Employers
  • Post a Job
Stay Connected

APPLY NOW

Technical Support Representative Related Jobs

© 2021 HireJobsCanada All Rights Reserved