Technical Support Specialist, FT - Jobs in Edmonton, AB

Job Description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!State date: ASAPStatus: Full timeSchedule: Mon-FriWage: $22/hrLocation: Rogers Place, Edmonton, AlbertaJob SummaryThe Systems Technology Group (STG) ensures IT Infrastructure and operating systems are functioning efficiently and effectively. From major system development and implementation to daily network administration and technical support, the STG team provides technical advice and support to over 2000 operating units and offices across Canada.Now, if you were to come on board as one of our Technical Support Technician, we’d ask you to do the following for us:Provide resolution and support through problem solving, identification, analysis and troubleshooting for issues relating to hardware, software, networking, Point of Sale, surveillance, printers, telecommunications, iPhones/iPads and others.Function as a Tier 1 point of contact, provide IT support for the in-house and remote users across Canada, and recognize when to escalate to Tier 2 team.Respond to all queries via email/phone for all associates seeking assistance.Follow up to ensure issues have been resolved.Record, track, and document the request/problem-solving process and actions taken.Prioritize and execute tasks.Think you have what it takes to be our Technical Support Technician We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:Diploma in technology or equivalent combination of education and experience.Minimum 2 years of experience in a fast-paced environment.You have experience working with:LAN and WAN technology and conceptsWindows 7, 8, 10Office 2013, 2016, 365Active DirectoryExchange 2007, 2010, 2013SharePoint 2013iPhone, iPads, Android and Blackberry devicesExcellent communication skills (written and verbal).Exceptional problem-solving skills.Superior customer service skills.Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.Job Segment: Food Service, HospitalityQuick Apply

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