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user support technician - Jobs in Edmonton, AB

Endpoint Managed Services
Job LocationEdmonton, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

  • or equivalent experience
Work Setting
  • Startup company
  • Help desk
Tasks
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Certificates, Licences, Memberships, and Courses
  • CompTIA Security+ Certification
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft SQL Certification
  • Microsoft certified IT professional (MCITP)
  • Microsoft certified professional (MCP)
  • Microsoft certified solutions associate (MCSA)
  • Microsoft certified technology specialist (MCTS)
  • Network+ Certification
  • Information Systems Professional (ISP)
  • A+ Certification
Computer and Technology Knowledge
  • Shell script
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Extranet
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Programming languages
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
Security and Safety
  • Bondable
  • Criminal record check
Transportation/Travel Information
  • Own transportation
  • Valid drivers licence
  • Travel expenses paid by employer
Work Conditions and Physical Capabilities
  • Repetitive tasks
  • Manual dexterity
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
Own Tools/Equipment
  • Internet access
Personal Suitability
  • Accurate
  • Client focus
  • Effective interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player
Workplace information
  • Remote work available
Screening questions
  • Are you currently a student
  • Are you currently legally able to work in Canada
  • Do you currently reside in proximity to the advertised location
  • Do you have previous experience in this field of employment
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)
  • What is the highest level of study you have completed
  • What is your current field of study
Other benefits
  • Variable or compressed work week
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