| Auckland Jobs |
| Canterbury Jobs |
| Northland Jobs |
| Otago Jobs |
| Southland Jobs |
| Tasman Jobs |
| Wellington Jobs |
| West Coast Jobs |
| Auckland Jobs |
| Canterbury Jobs |
| Northland Jobs |
| Otago Jobs |
| Southland Jobs |
| Tasman Jobs |
| Wellington Jobs |
| West Coast Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Enoch, AB |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
Overview:Reservation Agents accurately process all transient and group individual, call in reservation requests, changes and cancellations received by phone, fax or mail via the hotel reservation system. Identify guest reservation needs and determine appropriate room rate and type. Explain guarantee, special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions about the property, facilities/services and room accommodations. Follow sales techniques to maximize revenue. input data in reservation system and follow proper escalation procedures when addressing guest concerns.Responsibilities:Take and accurately enter transient and individual call-in room reservations into the hotel reservations system while utilizing call quality standardsSuggestive upselling of room types and packages to achieve optimal hotel revenueAnswer and update systems for all phone or email inquiries regarding reservation changes, cancellations and/or special requestsClearly communicate all guarantee and cancellation policies to guestsEmail/fax guest confirmations and/or credit card authorizationsProvide exceptional customer service by remaining professional, friendly and knowledgeable of all the features and amenities the River Cree Resort & Casino has to offerManage guest complaints while directing accelerated complaints to the appropriate departmentsWork in conjunction with the Front Office as well as the Sales and Events teams to coordinate any reservation needsComplete various projects delegated by supervisor and other hotel team leadersTo look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.All other duties as assignedQualifications:Experience in a sales and/or customer service roleHigh School Diploma or equivalent preferred1-2 years working in a hospitality role would be an assetExcellent verbal and written English communication skillsProficiency with Microsoft Office programs (word, outlook)Ability to multi-task with strong attention to detailAbility to work well in a fast-paced environmentFlexible work schedule based on call volumesAbility to work days/evenings/weekendsMust be comfortable working independently as well as part of a teamThe schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.WE OFFERA competitive wage and excellent benefits.Shuttle service from West Edmonton location.All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.An opportunity to work within a progressive, exciting team environment.An opportunity to work with a skilled Management team.