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Slot Attendant - Jobs in Enoch, AB

River Cree Resort & Casino
Job LocationEnoch, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel.Responsibilities:

  • Ensure the guest is being provided with superior customer service
  • A passion for excellent service and the organization’s vision
  • Commitment to learning what our customers needs and wants are.
  • Encourage mutual accountability in service and inspiring others
  • Ensure the slot floor meets desired presentation for our guests throughout hours of operation.
  • Willingness to discover opportunities to exceed the customers expectations
  • Ability to grasp instructions
  • Uphold a teamwork experience offering assistance where available or when requested.
  • Ability to accept responsibility readily and grasp instructions
  • Adhering to policies and procedures outlined on the slot floor
  • Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics
  • Responsible for balancing assigned daily cash float
  • Identifying and report counterfeit bills
  • Responsible for the initial response to customer complaints, claims, and inquiries
  • Ensuring all slot operations are in compliance with AGLC terms and conditions
  • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests.
  • Support and communicate with all associates on the casino gaming floor
  • Daily execution of assigned operational goals and objectives
  • Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation
  • Actively promote the Casino’s Resort Club
  • Responsible for slot machine box pulls
  • Ability to grasp instructions and adjust to changing conditions
  • Uphold a teamwork appearance offering assistance where available or when requested
  • Maintain an updated AGLC gaming workers license
  • Ability to walk for long periods at a time
  • Practices operational efficiencies
  • Ability to accept responsibility readily
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • All other duties as assigned
Qualifications:
  • Slot experience is an asset
  • Cash handling is a definite asset
  • High School Diploma an asset
  • Must be able to register with AGLC
  • Excellent customer service skills
  • Basic math (counting currency)
The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.WE OFFER
  • A competitive wage and excellent benefits.
  • Shuttle service from West Edmonton location.
  • All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
  • An opportunity to work within a progressive, exciting team environment.
  • An opportunity to work with a skilled Management team.
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