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Twin Rinks Customer Service Representative - Jobs in Enoch, AB

River Cree Resort & Casino
Job LocationEnoch, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Overview:Reporting to the Office Supervisor, the Customer Service Representative provides customer service in person or by telephone and provides office administrative support to River Cree Sports management. The Customer Service Representative must ensure that administrative duties are conducted in a professional, accurate and courteous mannerResponsibilities:

  • Answer incoming calls and either direct callers to the appropriate department or respond to inquiries
  • Provide service and information for walk-in customers
  • Accept and record various forms of payment of fees, using the facility accounting software.
  • Provide receipts to customers for ice, program, league or tournament payments
  • Take casual/spot rental ice bookings, prepare contracts and collect fees
  • Provide refunds for vending machines and record transactions for reimbursement
  • Provide information, accept registrations, and distribute schedules and results for in-house tournaments. Provide information and accept registrations for in-house programs. Update company database
  • Generate and distribute daily floods schedules
  • Ensure that Administration office is kept clean and free of clutter
  • Provide admin assistance to department managers and supervisors
  • Report repair and maintenance requirements to Operations Manager and Area Attendants
  • To look out for the safety of yourself, co-workers and guests to follow all Health and Safety requirements in the workplace.
  • Adhere to strict confidentiality and follow protocols of patron information
  • Are to monitor and report to department supervisors/managers immediately, if spots store, concession and league convenors have not arrived for set shift or departments open to the public
  • All other duties as assigned
Qualifications:
  • Ability to work mostly evenings and weekends
  • Customer service, administration orientation
  • Team player with service or hospitality industry experience
  • Interested in working in an environment which is fast paced and always changing
  • Adaptable and able to communicate effectively with both customers and staff
  • Experience in ice arenas, relating to hockey or other ice uses is an asset
  • Excellent oral and written communication skills, neat in appearance and professional in attitude
  • Must be thorough, organized, articulate and punctual
  • Understand the sensitivity of confidential information
  • Must work well under pressure and pay particular attention to deadlines
  • Proficient with word processing and spreadsheet programs.
  • Strong cash handling experience
The CSR works various types of shifts on a rotating schedule that may include days, nights and evenings. All personnel must be available for all shifts assigned.Quick Apply
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