Process Improvement Specialist - Client Operations - Jobs in Essex, ON

Job Description

Job TitleProcess Improvement Specialist - Client OperationsJob Description SummaryThe Process Improvement Analyst executes selected process improvement projects and initiatives with broad scope and high impact to the business. The Process Improvement Analyst supports major and complex assignments with long-term business impact, manages complex issues within functional areas area of expertise, and contributes to the overall business strategy. The Process Improvement Specialist has responsibility to execute specific initiatives and collaborate with stakeholders across service lines, while enabling exceptional client service and delivering on all aspects of the assigned scope. The Process Improvement Specialist reports to the Process Improvement Manager and will support team members in a matrixed environment.Job DescriptionGuarantee effective execution of improvement programs by applying Agile, and Lean methods for prioritization and follow throughDrive effective execution of routine management including a standard and disciplined ritual to check sustaining KPIs and monitor the processes thus sustaining resultsPartner with leaders to define and execute business initiativesProvide advice and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and qualityWork with key initiative stakeholders to develop project deployment strategy, goals, and prioritiesServe as change agent by stimulating, and institutionalizing business excellence initiativesMentor and advise team members in the use of continuous improvement methodologyConduct regular project reviews to assure accomplishment of key resultsCommunicate progress, status, and issues to champions and business leaders. Seek, share, and institutionalize best practicesPerforms other related duties as required or requested.Important Education / CertificationBachelor’s Degree requiredLean Six Sigma Green Belt or Lean certification preferredAgile Scrum Master certification preferredKnowledge, Skills, And Abilities5 years of combined process improvement and agile/scrum experience with applications in business processesDemonstrated ability to excel in all customer service areasStrong analytical skills; Strong project execution and Project management skillsGeneral knowledge of business performance practices (Lean Six Sigma, Agile, Total Quality Management, Balanced Scorecard)Executive level presentation skills, with demonstrated confidence to challenge executivesStrong oral and written communication skills; Strong interpersonal skillsKnowledge on problem solving methods (Agile, Lean, PDCA or DMAIC) and decision-making techniquesStrong computer skills (Power BI, MS Teams, Excel, PowerPoint; Word, Visio, Microsoft Project)Ability to travel up to 20%Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.Quick Apply

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