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Consumer Affairs Representative - Jobs in Florenceville-Bristol, NB

McCain Foods (Canada)
Job LocationFlorenceville-Bristol, NB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Position Title: Consumer Affairs RepresentativePosition Type: Regular - Full-TimePosition Location: Florenceville MainRequisition ID: 14943Consumer Affairs RepresentativeIf you are bilingual and is a highly organized, customer focused and energetic individual with a positive attitude, we have an exciting opportunity for you within our Customer Food Safety and Quality Team. This position involves managing investigations, problem solving and proactive communication.In this role, you will be reporting to the Director of Customer Quality and what is fantastic about the role is that you can work remote.Key Responsibilities:

  • Solve problems associated with customer complaints through:
    • Coordinating investigations
    • Providing a formal response to the field (brokers, sales, staff, customers)
    • Building consensus among different departments within the organization across North America to address root cause issues
  • Receive and respond to retail consumers feedback via phone, email and in writing; Many of these contacts will involve routine responses, but will also involve providing immediate responses to sensitive situations (for ex. products with foreign material).
  • Ensure all email, telephone calls and response letters are entered in the Global Complaint System (GCS).
  • Complete monthly complaint reports as required.
  • Identify trends, correlate data and report results.
  • Help support our North America Retail and Food Service Team with data entry, foreign material retrieval and starting the investigation process with our plants.
  • Help support our North American Team with customer special project and/or request.
What will make you successful in the role:
  • Bilingual: French and English mandatory
  • Experience in the consumer packaged goods/foods industry is an asset
  • Detailed oriented with the ability to work with speed and accuracy
  • Excellent interpersonal and relationship management skills
  • Must be able to investigate complex issues and to conduct root cause analysis to resolve problems; have the ability to make decisions in a stressful environment
  • Flexibility to work in a fast paced environment with continuously changing priorities
  • Must be experienced in Microsoft Office Applications (i.e. Word, Excel, Outlook, PowerPoint)
  • Must be self-motivated, independent thinker, possess excellent communication skills and interact effectively with all levels and functions within the organization
#LI-NJ1The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy PolicyJob Family: Customer Service; Supply Chain & LogisticsDivision: NA Supply ChainDepartment: Customer Technical SupportLocation(s): CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : Ontario : TorontoCompany: McCain Foods (Canada)Quick Apply
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