Platform Support Analyst - SAP - Jobs in Florenceville-Bristol, NB

Job Description

Position Title: Platform Support Analyst - SAPPosition Type: Regular - Full-TimePosition Location: Florenceville GTC OR Toronto HQGrade: Grade 04Requisition ID: 14929JOB PURPOSE:Reporting to the Director IT Operations & Platform Support, the Platform Support Analyst – SAP, is responsible for the effective operation of the underlying technologies supporting the SAP platform.The Platform Support Analyst – SAP works alongside our managed service providers to ensure the SAP environment is stable, scalable, and operating at optimal performance.JOB RESPONSIBILITIES:

• Effectively utilizes interpersonal skills to analyze requirements to ensure effective delivery of SAP Operations. Develops tactical implementation plans for quarterly maintenance and other system related activities.
• Builds and maintains relationships within Technology and digital functions and with vendors in order to deliver projects. Keeps abreast of the current McCain Information Technology standards as well as industry trends while educating themselves on industry best practices.
• Analyzes work packages for technical teams (internal and outsourced resources) to enable a well-coordinated implementation. Also oversees the delivery of required work packages and escalates issues to management when required.
• Provides clear platform status communication to key stakeholders, Project Managers, Resource Managers, Outsourced Managed Infrastructure providers and senior management.
• Engage external service providers that deliver the outsourced services to ensure maximum adherence to agreed metrics, while aiming for the improvement of service and staff performance, end-user satisfaction, and collaboration among service providers.
• Required to work on moderately complex tasks, projects, activities, or support issues that require increased skill in multiple technical, social, and service environments.
• Clearly and effectively communicating to stakeholders the performance of the SAP Platform.

MEASURES OF SUCCESS:

• Knowledge of IT service processes (ITIL) and best practices.
• Strong communication and reporting skills.
• Proven troubleshooting skills.
• Strong service delivery and relationship management skills.
• Experience in driving the right behavior from service providers.
• Ability to manage risk.
• Previous service delivery/service management experience
• Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
• Ability to relate the goals of IT service delivery to business goals.
• A focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.
• Adherence to IT policies and processes to ensure consistent quality of service.
• Capacity to lead by example and develop strong personnel performance goals.
• Ability to drive process improvement to continually improve service and reduce costs.
• Ability to engage with internal and external stakeholders, gain their confidence and persuade them to cooperate with initiatives where required

KEY QUALIFICATION & EXPERIENCES:

• Bachelors degree in computer science, information systems or other related field (or equivalent work experience).
• Hands-on experience with complex enterprise systems, networks and technologies, S4/HANA and SAP certification.
• Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
• Excellent analytical and technical skills.
• Excellent written and verbal communication skills.
• Excellent planning and organizational skills.
• Typically, has at least five to years of IT work experience related to the service function in an environment similar in size and complexity
• A track record of implementing and maintaining best practices and standards

OTHER INFORMATION

• Key internal relationships: Director IT Operations & Platform Support, Regional IT Teams, Global IT Teams
• Key external relationships: External vendors
• Travel: as required
• Job is primarily performed in a hybrid office environment

The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy PolicyJob Family: Information TechnologyDivision: Global TechnologyDepartment: IT Operations & Platform SupportLocation(s): CA - Canada : New Brunswick : Florenceville-Bristol || CA - Canada : Ontario : TorontoCompany: McCain Foods (Canada)Quick Apply

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