Service Advisor - Jobs in Georgetown, ON

Job Description

Georgetown Toyota is currently looking for a Service Advisor to join their team in Georgetown. The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.Georgetown Toyota is the fastest-growing dealership in Georgetown, with an extensive selection of new and Used Toyota vehicles. Not only is Georgetown Toyota the recipient of the prestigious President’s Award four years in a row but they are also one of the top dealers in Toyota Purchase Experience. They have made great strides to increase customer convenience and comfort by building the dedicated Toyota Touch detailing facility and service lounge. The team at Georgetown Toyota is committed to the highest standards of customer service and providing the best car-buying experience to the Georgetown and surrounding communities.Georgetown Toyota is a proud member of The Humberview Group - one of Ontarios leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.Job Duties:

• Advise customers on the care of their cars and the value of maintaining their vehicles.
• Scheduling appointments.
• Dealing with customer’s inquiries and complaints.
• Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
• Additional duties as assigned.

What We Look For:

• A great attitude!
• Previous Service Advisor experience is considered an asset, however training will be provided.
• Thrives in a fast paced environment, works well under pressure.
• A valid driver’s license and clean drivers’ abstract.
• Strong organizational skills.
• Basic computer skills and familiarity with Microsoft Office.
• Strong attention to detail. Friendly and a trustworthy individual.
• A desire to achieve the very best in customer service and teamwork.
• Excellent listening skills.
• Problem solver.
• Understanding of CDK would be considered an asset.

What We Offer:

• A solid foundation of customers from over 58 years of business.
• A very competitive Compensation plan and health and dental insurance.
• An incredible opportunity for advancement within the organization.
• A leadership team that trains and mentors its staff to ensure success for new team members.
• No Sunday or holiday work, more time for your family.
• A fun place to work!

We are an equal opportunity employer and welcome applications from all candidates, including persons with disabilities. Accommodations are available upon request for candidates taking part in any stage of the selection process.Job Type: Full-timeQuick Apply

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