Housing Officer - Jobs in Grand Falls-Windsor, NL

Job Description

The Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.Competition Number: 2021/22-102-800174PEmployment Type: 1 Permanent PositionDepartment/Region: Central RegionLocation: Grand FallsPosting Status: ExternalClosing Date: January 26, 2021Salary Scale: $47,684 to $52,962 per annum (CG-30, $26.20 to $29.10 per hour), 35 hour work weekPosition DetailsContext: The Central Regional Office maintains and supports all NL Housing rental properties in the Grand Falls and Gander areas, as well as delivering a variety of programs designed for low to moderate income households and homeowners. The region provides a wide range of services, including receiving and processing rental applications; administering rental accounts and lease compliance provisions; providing various client services and tenant relations; and monitoring, facilitating and administering property maintenance. Regional staff members are involved in the delivery of the Provincial Home Repair, Home Modification, Home Energy Savings, Partner Managed Housing, and Rent Supplement Programs.Duties: The incumbent is accountable for the administration of rental housing accounts; works with tenants to inform them on lease provisions/budgets; responds to client enquiries, and provides support for clients, including those with complex needs. The Housing Officer evaluates applications, verifies client information, requests additional required information, and makes recommendations to management on eligibility/priority. This includes identifying and recommending on appropriate action regarding variances. The incumbent provides information and refers clients to programs and services offered by NL Housing and other government departments/agencies, as well as those offered by community agencies. The Housing Officer assesses, recommends and takes action on lease compliance issues, including property upkeep and neighbour relations issues. The incumbent will mediate disputes between clients with the goal of resolving neighbour relations issues. Coordination with other Corporation staff to address maintenance issues and other tenant matters is required. The incumbent is responsible for calculating rent for new clients (subject to supervisor approval), completing lease renewals, co-ordinating move in/outs of tenants, calculating rent adjustments for existing tenants, maintaining computerized client files, and completing annual inspections. The Housing Officer ensures that client accounts are up-to-date and collects any rental arrears. Partner Managed Housing requires the housing officer to liaise with volunteer boards, coordinate inspections of the properties as required, administer requests for maintenance funding, and support for any related issues. Work also includes representing NL Housing at Residential Tenancy Board Hearings and on various internal/external committees, reviewing and providing input on corporate policy, and preparing briefing notes. The incumbent must be able to manage a portfolio of rental accounts and organize/prioritize work in a fast-paced environment. Other related work may be required.CriteriaScreening Criteria:

• Completion of a degree in a related social sciences or business field (equivalencies may be considered).
• Minimum of two (2) years of experience in the delivery of human services or rental housing services
• Experience managing client accounts
• Experience determining eligibility for programs or services (asset)
• Experience in community partnerships (asset)

Assessment Criteria:

• Knowledge of human services delivery practices
• Knowledge of lease management procedures and practices (asset)
• Knowledge of relevant programs and services (asset)
• Knowledge of community partnerships (asset)
• Account (client) management skills
• Front line client service skills
• Critical thinking skills
• Documentation skills
• Ability to communicate effectively (verbal)
• Ability to manage time and tasks
• Ability to maintain confidentiality
• Ability to manage complex situations and have difficult conversations with tenants
• Ability to work independently and as part of a team
• Relationship building

Conditions of EmploymentConditions of Offer:

• Acceptable Certificate of Conduct
• Valid class 5 drivers license

Conditions of Acceptance

• Acknowledges the requirement for day travel (constant)
• Use of private vehicle with business insurance
• Accepts Mandatory Vaccination Policy

Applicant InformationThis is a CUPE Local 1860 bargaining unit position and as per the Collective Agreement, applicants internal to the bargaining unit will be processed prior to other candidates.Newfoundland Labrador Housing values diversity in the workforce and is an equal opportunity employer.Disability related accommodations are available upon request at any stage of the recruitment process by contacting resumes@nlhc.nl.ca or by calling (709) 724-3040.Preference will be given to applicants who are legally entitled to work in Canada.Applications should be received prior to midnight Newfoundland Standard time on the closing day.The applicant is responsible for ensuring that the application submitted clearly demonstrates the required criteria. Applications that do not clearly demonstrate the required screening criteria will be screened out.The applicant is responsible for ensuring that the application includes accurate and current contact information, including phone number, mailing and e-mail addresses.All information submitted as part of this application must be factual, complete and current to date of submission. Successful applicants will be required to provide proof of stated credentials as part of the selection process.This competition may be used to fill future similar vacancies with NL Housing.For more information about this opportunity, please e-mail resumes@nlhc.nl.ca or call (709) 724-3040.How to Apply:Applications, quoting Competition Number 2021/22-102-800174P, should be submitted to the Manager, Staffing & Classifications by e-mail: resumes@nlhc.nl.caPlease note that applications will not be accepted in-person, by fax, or mail at this time.Date PostedJan 19, 2022TypeFull-time - PermanentCareer LevelExperiencedCategoryAdministrativeReal Estate and Property ManagementCompetition Number2021/22-102-800174PQuick Apply

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