Service Writer/Warranty Administrator - Jobs in Grande Prairie, Alberta, T8V 5R8

Job Description

Bobcat of the Peace (a division of Rentco Equipment Ltd). is a fast-paced local company that has been servicing Grande Prairie and the Peace Country for 60 years. We are a full-line Bobcat dealership as well as the dealership for Delevon Heavy equipment.We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service Department.As the Service Writer/Warranty Administrator, you are responsible for:

• Greeting customers as they arrive and working with them to diagnose required repairs/services
• Answering incoming phone calls and scheduling service appointments
• Verifying warranty and service contract coverage and ensuring all correct documentation is in place for submission
• Completing customer follow-up calls as directed by the Service Manager
• Documenting repairs in the company #39;s computer system and completing paper filing
• Processing the customer #39;s payment when the customer comes to pick up their equipment
• Creating and completing purchase orders for outside purchases
• Assisting with parts/inventory when required

You have the following skills and experience:

• Previous administrative experience
• Exceptional organization, time management, critical thinking, and problem-solving skills
• Excellent customer service and communication skills
• Intermediate computer skills with experience with the Microsoft Office suite and the ability to learn internal software programs
• Mechanically inclined would be an asset

Bobcat of the Peace offers:

• Competitive wages
• Comprehensive benefits and a RRSP/DPSP program
• Stable, year-round employment with great hours (Monday to Friday from 8:00 am to 5:00 pm and a Saturday rotation from 8:00 am to 12:00 pm)
• Employee discount and free rentals
• Promote from within policy
• Employee referral bonus
• Fantastic team to work with
• Monthly cake day to celebrate birthdays and anniversaries

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