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Front Desk Agent - Jobs in Greater Napanee, ON

Comfort Inn & Suites Napanee
Job LocationGreater Napanee, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Comfort Inn & Suites Napanee, ONOur Comfort Inn & Suites Napanee, ON hotel is looking for a new Front Desk Agent to join our team.The Front Desk Agent will work with our team to provide guests with exceptional service and memorable experiences.Responsibilities and Duties: Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.

  • Resolve guest complaints or conflict situations
  • Book and record accurately all hotel room reservations or inquiries
  • Ensure all incoming calls are answered in a professional manner and according to hotel policies
  • Make, confirm, change and cancel reservations
  • Use up-selling techniques to increase reservations revenue
  • Ensure that check in/checkout standards are being met
  • Assist guests in accessing hotel facilities and services as well as services available in the community.
Qualifications:
  • Hotel Experience strongly preferred
  • Diploma/Degree in Hotel Management preferred
  • Professional presentation
  • Excellent communication skills (a second language is an asset)
  • 100% punctual, dependable and ready to advance and learn
  • Excellent problem-solving skills and the ability to work well under pressure and stressful situations
  • Exceptional multitasking skills and ability to be empathetic to guest needs
  • Ability to work with computers
  • Ability to do other work as needed (mainly breakfast & laundry)
Morning & Afternoon Shifts AvailableJob Type: Part-timeJob Types: Full-time, Part-time, PermanentSchedule:
  • 8 hour shift
  • Holidays
  • Monday to Friday
Ability to commute/relocate:
  • Greater Napanee, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • customer service: 4 years (preferred)
  • Hotel: 3 years (preferred)
  • Front Desk: 2 years (preferred)
Work remotely:
  • No
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