Guest Services Agent - Jobs in Greater Napanee, ON

PART-TIME CONTRACT POSTION
Required to work nights, mornings, evenings and weekends as necessary
Offers superior customer service to all guests, ensuring all inquires are handled during the shift
Complete the guest services AM or PM checklist accurately during your shift
Make note of any special requests and inform housekeeping (late check-outs, early check-ins, cots, cribs etc).

Reservations to be resolved during shift and all phone inquiries and reservations to be handled appropriately

High degree of professionalism and dedication
Process all reservations coming in by phone and email during your shift
Ensure the accuracy of the accounts and transactions made with the customers
Responsible for the order and cleanliness of the front desk and adjacent work areas.
Resolve guest issues quickly, efficiently, courteously and professionally.
Verify banks and deposits each shift and follow all cash-handling and credit policies.
Maintain room key control
Record guest comments/ complaints, ensure guest satisfaction by handling guest complaints in a professional and courteous manner or refer guests to a manager as necessary.
Review daily functions/meetings taking place in the hotel. Make sure lobby area is tidy – no garbage, etc lying around.
Other duties as assigned by the General Manager/Front Office Manager

Job Types: Part-time, ContractPay: From $14.25 per hourSchedule:

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