Citizen Service Centre Lead (Bilingual – English/French) EX22-915 - Jobs in Greater Sudbury, ON

Job Description

Posting date: July 28, 2022Job Title: Citizen Service Centre Lead (Bilingual – English/French)Number of Vacancies: 1Posting number: EX22-915Status: Permanent positionHours of Work: 70 hours bi-weeklyShift Work Required: NoRange of Pay: $31.21 to $39.37 per hourStart date: October 3, 2022Initial Reporting Location: Valley East Library and Citizen Service CentreEligible to Work from Home: NoSection: Citizen Service CentresDivision: Greater Sudbury Public LibraryDepartment: Office of the Chief Administrative OfficerDuties: Under the general supervision of the Manager of Citizen Service Centres.

• Ensure the efficient operation of the Citizen Service Centres and library branches; lead, guide and train staff; review and recommend operational procedures to the Manager of Citizen Service Centres.

• Perform branch collection development, organization and maintenance. Prepare reports as requested. Perform bibliographic checking.

• Perform public relations duties including but not limited to story hours, library tours, book reviews, hosting programs, displays. Keep abreast of new developments in the library field.

• Assist in the recruitment process; support and coach staff; assist with performance reviews.

• Act as Commissioner of Oaths as required.

• Perform duties of Citizen Service Representative (including library services).

• Prepare and input payroll exception reports.

• Prepare draft monthly staffing schedule for the Manager of Citizen Service Centre’s approval.

• Arrange for emergency relief staff as required.

• Ensure security of premises and act as key contact in case of emergency.

• Ensure all machines and equipment are functioning properly and contact appropriate company for repairs.

• Requisition and maintain an adequate level of office supplies.

• Prepare monthly and annual statistics.

• Develop and maintain a thorough working knowledge of CGSs Safety Manual and the applicable Provincial Legislation listed therein.

• Perform other related duties as required.

Qualifications:

• Successful completion of a Community College Diploma Course in Library and Information Technology or Business Administration.
• Over two and one-half (2½) years up to and including five (5) years related experience.
• Knowledge of best practices within areas of responsibility.
• Knowledge of library services and operations.
• Knowledge of municipal services and departments.
• Knowledge of various computer applications including Windows based systems, word processing and spreadsheet software.
• Knowledge of library automated systems, PerfectMind System and customer relationship management software an asset.
• Ability to understand and meet the needs of customers.
• Ability to demonstrate supervisory and administrative ability.
• Ability to demonstrate interpersonal skills in dealing with the public in a courteous and effective manner.
• Ability to demonstrate organizational skills and attention to detailed work.
• Ability to demonstrate accurate keyboarding skills.
• Excellent use of English; verbally and in writing.
• Excellent use of French verbally and in writing is required for the Valley East CSC location.
• Satisfactory health, attendance and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

How to Apply: Résumés quoting EX22-915 are invited and will be received by the City of Greater Sudbury’s Human Resources and Organizational Development Division, by e-mail at hrjobs@greatersudbury.ca or fax at 705-688-3979, for the above noted position until 4:30 p.m. on Wednesday, August 10, 2022. Any application received after this deadline will not be considered.For further instructions on how to apply to this position, please visit our How to Apply section.All City of Greater Sudbury employees are required to be fully vaccinated as a condition of hire in accordance with the Citys mandatory Vaccination Policy. Please do not submit your proof of vaccination with your resume. This information will only be required if you are selected as the candidate of choice.All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.The City of Greater Sudbury has launched a survey to understand what prospective employees are looking for from an employer. Please take a few minutes to provide us with your input. Your responses will be anonymous. Thank you in advance for your participation in the survey!The City of Greater Sudbury is dedicated to maintaining a fair and equitable work environment, and are happy to hire qualified (including education credential) applicants from anywhere. In order to hire a candidate one must be legally entitled to work in Canada, with legally entitled being defined as having all of the necessary paperwork processed, approved and responded to, by way of a work permit being issued and received. Personal information submitted will be used for the purpose of determining suitability for this competition only in accordance with The Municipal Freedom of Information and Protection of Privacy Act.Job Type: PermanentSalary: $31.21-$39.37 per hourQuick Apply

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