First Nations/Metis/Inuit Candidates - Remote Customer Support Representative - Jobs in Greater Sudbury, ON

Job Description

The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.caDo you enjoy helping your community Are you interested in products and companies that are committed to taking care of our Earth Do you love to learn and appreciate a good challenge Do you want to be apart of an energetic teamIf you are a First Nations/Metis/Inuit job seeker that has answered yes to these questions, ecobee wants to hear from you!ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.To date, ecobee thermostats have delivered over 25 TWh of energy savings. That is more electricity than what is used on all First Nation communities in Canada per year!We want you to be apart of our team and provide customers with extraordinary support. With your commitment to providing exceptional customer service and technical support and your ability to problem-solve technical issues, we want you to bring your whole self to our table.Were looking for curious, talented, and passionate people to join our team in Ontario, Canada.Our Support team focuses on providing the best customer experience by troubleshooting and solving a wide-range of problems. Our team is curious, empathetic, and always ready to learn new skills and maintain or make new connections with their customers.As a remote Support Specialist, with us, youre an integral member of our team as one of our first lines of support. Youll work directly with customers to solve their issues, answer questions, and answer assistance-requests via over the phone, email, or chat. We offer a variety of smart home products, which means service and requests can become fairly technical at times.We acknowledge this, which is why we offer you all of the training, tools, and knowledge on these various areas of expertise so that youre enabled and supported to provide support to your customers!We are committed to supporting our customers remotely and we focus on providing them with the help they need. We are open Monday-Friday, 8:00am-12:00am EST, and Saturday-Sunday, 9:00am-9:00pm EST, including weekends and holidays. We provide a work-life balance for our employees and make sure that schedules are released three weeks in advance; and down the line, we offer the flexibility to choose your own schedule to high-performing individuals.Our next start date is:

• August 8th, 2022

Our Interview Process:

• A 30-minute phone/video call with a member in Talent Acquisition
• A 1-hour final virtual interview and presentation. You will be asked to prepare a 10–15-minute live demo on a topic of your choosing, followed by a Q&A. Expect situational and behavioral questions!

With ecobee, you’ll have the opportunity to:

• Be part of something big: Get to work in a fresh, dynamic, and ever-growing industry.
• Make an environmental difference: Make a sustainable impact while on your daily job, and after it through programs like ecobee acts.
• Expand your career: Learn with our in-house learning enablement team, grow with our quarterly hackathons, and enjoy our generous professional learning budget.
• Put people first: Benefit from competitive salaries, health benefits including mental health support, flexible paid time-off allotments, and a progressive Parental Top-Up Program (75% top-up or five bonus days off).
• Play a part on an exceptional culture: Enjoy a fun and casual workplace with an open concept office, located at Corus Quay. ecobee Leeds is based at our riverside office on the Calls.
• Celebrate diversity: Be part of a truly welcoming workplace. We offer a mentorship program and bias training.

Are you interested Lets make it work.Our people are empowered to take ownership of their schedules with workflows that allow for flexible hours. Based on your job, you have an option of office, hybrid or fully remote work. It is our top priority to keep employees safe. As we continue to take measures to keep employees safe in our offices, we have adopted a mandatory vaccine policy to be present in the physical Toronto office or other ecobee sponsored events in Ontario as of November 1, 2021. As such, to be in our office, it is required to acknowledge a formal attestation and submit accompanying proof of vaccination status. For the foreseeable future, we will be conducting our interviews and onboarding sessions through video.New team members will also be starting remotely, with all necessary equipment provided and shipped to them.We’re committed to inclusion and accommodation.ecobee believes that openness and diversity make us better. We welcome applicants from all backgrounds to apply regardless of race, gender, age, religion, identity, or any other aspect which makes them unique. Accommodations can be made upon request for candidates taking part in all aspects of the selection process. Our recruitment team is happy to answer any questions candidates may have about virtual interviewing, onboarding, and future work locations.Apply on HigherMe.com today and come join our team at ecobee!REQUIREMENTS

• Self-Identify as First Nations, Metis, or Inuit to apply through this method
• Strong oral/written communication skills
• Eager to learn new skills and adapt to new technology
• Customer service experience background
• A quiet, semi-private place with a reliable internet connection to perform daily job functions
• Able to problem-solve issues with empathy, patience, and creativity
• Able to multitask and prioritize tasks

ecobee was founded with the goal of offering people smart home solutions that enable planet positive actions. We’ve made a lot of progress since then, but there’s still more work left to do. We need your help because the more we grow, the greener things get.Quick Apply

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