Quality Coach, Personal Lines Division - Jobs in Greater Sudbury, ON

Job Description

About NFPWe are NFP, a four-time Best Places to Work award winner in Business Insurance for 2017 through 2020. We are a world-class, leading insurance broker and consultant that genuinely cares deeply about our employees' and clients' well-being. NFP believes in empowering the people we hire to be their best. We believe in personal relationships and a commitment to one another. For the company to succeed, our people need to succeed. So we never stop promoting learning opportunities. We challenge each other constantly. We combine all the best that our people have to offer and create a new best.Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K and U.S. office locations. To learn more, please visit: https://NFP.caAbout the RoleOur Ontario Personal lines operation has an immediate need to add a Quality Coach to the Underwriting, Quality & Training Team. The QC will focus on improving CSR effectiveness and promote higher standards of quality with a strong emphasis on quality/performance, mentoring, training, and ongoing career development of PL team members.What You’ll DoImprove overall performance and efficiencies while encouraging PL staff to incorporate quality methodsParticipate in the ongoing development of the Quality Review processConduct monthly quality reviews for the sales, service, and support team members including monthly call observation sessions and individual meetings to discuss resultsIdentify employee training and development needs and coordinate employee goals/objectives with key management stakeholdersKnowledge, Skills, and/or Abilities:Ability to communicate, coach, mentor, train and motivate team members on underwriting, soft skills, systems, and workflow proceduresThe ability and willingness to travel to multiple offices as needed (Post-COVID)Good Interpersonal skills and a positive outlookRespect, trust, compassion, and fairness to allAdaptability in a changing environmentAbility to lead an individual coaching session, providing positive and constructive feedbackReliability, professionalism, and ability to keep a cool head in challenging situationsEducation and/or Experience:Post-secondary education – Insurance diploma is preferredRIBO license or willingness to obtainTypically, 5+ years experience in the P&C insurance industryPrevious Leadership experience preferably in a coaching/educational role is preferredWhat We OfferA competitive compensation package including group health and dental benefits starting from day one, flexible leave days, RRSP matching, and continuing educationOpportunities to grow as an insurance professional and advance careerA Focus on Health & Wellness with an excellent EAP programMotivating work atmosphereStrong relationships with our marketsA global team of insurance experts focused on client retention, growth, industry innovation and teamworkNFP and You... Better. Together.NFP has a strong commitment to a diverse & inclusive workplace. We understand the value of a workplace where every employee has what they need to reach their full potential. We welcome and encourage applications from all qualified candidates.Internal Applicants: If you are a current NFP employee with access to the employee portal, please apply by navigating in the PeopleFirst Portal: Menu > Myself > View Opportunities (under My Company)COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.