Application Support Specialist - Jobs in Halifax, NS

Job Description

Reference Number: 10289Department: Work and Asset ManagementLocation: Halifax, NSType of Employment: Regular, Full-TimeDate Posted: 22nd August 2022Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of* IT Application Support Analyst*, to join our Work and Asset Management (WAM) project team, in a full-time, regular position.WAM is our commitment to staying modern and building a future-ready utility. Tools and processes will get smarter, more connected, and made to deliver better experiences for everyone. By understanding what employees and customers really want, we’ll continue to adapt as we transform. So with each new phase, we’ll be ready to care for Nova Scotians – whatever the need.The primary focus will be on work management transformation and providing Maximo Private SaaS application implantation coordination and other administration support services. It is expected that the successful candidate will transition to the dedicated application support team post project.Accountabilities: Under the direction of the WAM Technology Manager, the Intermediate IT Application Support Analyst is accountable for analyzing, implementing, and maintaining computer systems that achieve the service levels established for designated customers.The Intermediate IT Application Support Analyst needs to maintain a thorough understanding of all application related business processes and have abilities to define and support the following functions:

• Troubleshoot and resolve application problems;
• Manage and execute application change using standard change management methodologies;
• Answer customer questions regarding product usage;
• Complete application system administration requests in a timely and quality manner;
• Provide proactive application monitoring;
• Recognize and identify potential areas where existing business policies and procedures require change, or where new ones need to be developed, and make recommendations;
• Manage application support issues using standard tracking tools, log customer questions, and track issues through to completion;
• Ensure effective use of application security and controls by communicating application policies, procedures, and practices to the application users;
• Perform project and operational tasks with good overall quality, while being able to prioritize work to meet deadlines;
• Interact with vendors to resolve application problems and research information;
• Maintain relationships with business partners and system users;
• Support customer reporting requests;
• Provide after-hours support.

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.Skills, Capabilities and Experience: The successful candidate will have a University degree or diploma in a computer related discipline and between two and five years’ experience in client facing support roles. An understanding and experience utilizing best practice information technology incident and request management processes is required.Experience and knowledge supporting technologies or processes such as:

• Incident Management;
• Request Management;
• Change Management;
• SQL, data retrieval and analysis;
• Strong analytical and problem solving skills;
• Strong interpersonal and communications skills.

Working knowledge and experience with the following would be an asset:

• Maximo
• WebSphere
• Crystal Reports;
• ITIL Foundations training;
• Integrated application environments;
• Project execution and implementation.

At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position you speak up on health, safety and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. You build strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.Reports to: Technology Manager, WAMForm of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields and copy and paste your covering letter and resume into the online form.Salary: Commensurate with qualifications and experience.Must Be Received By: All interested candidates should apply no later than September 5th, 2022. Late applications may not receive considerationRecruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.Job Type: Full-timeQuick Apply

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