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Assistant Front Office Manager-The Westin Nova Scotian - Jobs in Halifax

New Castle Hotels LLC
Job LocationHalifax
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

AFOMYou are the Front Office Manager right hand -- the one out front making it happen. You are actively working hand in hand with your team to deliver the Wow guest experience, being an example of true hospitality and stepping in to assist the guest as needed. In the role of Assistant Front Office Manager, you will:

  • Be Guest Centric - ensure the front office team is focused on the guest and that team is well trained to meet and exceed standards
  • Be the Ear that Hears -- talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Do the same for your staff so they know they can turn to you if challenges arise.
  • Be A Role Model -- you have taken you first step up the ladder, now walk the talk and then empower your staff to do the same. Show them how to exceed needs so the guests are generous with their praise. Be an example of hospitality professional.
  • Be the Manager on Duty - if requested, take charge of the department and/or property when required and train your team -- especially third shift -- to step into that role as needed.

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