Associate, IT, Support - Jobs in Halifax, NS

Job Description

Reporting to The Support Lead, you will provide local and remote support to users across global offices to the various business applications in use. Support the agreed IT services by ensuring the accessibility and availability of the support desk team and by performing all the support activities on time with good quality.You Will:Ensure all daily operational support on the EMEA and NA region of a global team is carried out reliably.IT Service Requests and Incidents: Pick up, acknowledge and resolve the tickets on time and ensure tickets are not getting aged or re-opened. Resolve complex problems in a multi-functional setting, assessing, and communicating issues of technological impact.Perform the health checks and monitor automated system alerts/application alerts and fix the issues.User Management: On-board and off-board the staff in all supported applications.Prioritize issues and work with Support Lead, Application Managers, IT Operations, Vendors, and other teams to resolve issues, minimizing the escalations.Maintain a high-quality level in all operational aspects and ensure ticket quality by capturing all the relevant details in the ticketing system.Increase the operational efficiencies by the automation of the repetitive tasks and by building a Knowledge Base thereby reducing the time and effort to rediscover the knowledge.Escalate high-priority issues to Team Lead and Senior Management.Learn new technologies and acquire new skills to cater to the changing demands.Any other ad-hoc tasks.Key RequirementsYou Have:Diploma/Degree in an appropriate IT discipline.3+ years in a hands-on Information Technology Support roleSolid technical knowledge in areas, such as Windows (10, Server), Azure Active Directory, Microsoft 365 (Exchange, MS Teams, Auto Pilot, and Intune), Citrix XenApp, and Monitoring tools.Experience with technical support activities for desktop/laptops, smartphones, telephony, and networks.Experience working with IT ticketing systems such as Remedy, Manage Engine, JIRA Service Desk, or Service Now.Working knowledge of ITIL processes.Excellent communication and interpersonal skills.Flexibility to cover EMEA/NA time zones.Preferred:Experience to support business applications and productivity tools.Certifications: MCSE, Microsoft 365/Azure role-based certifications, AWS, and CCNA.Scripting and automation experience in MS Power Shell, MS Power Apps, and Python.Experience in Unix/Linux, SQL, VMware, and SharePoint.Experience in the AWS Cloud platform on multiple services will be an advantage.Package Notes CompensationMUFG provides all of its employees with an extremely competitive and attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.MUFG is an equal opportunity employer.Quick Apply

• Terms & Conditions
• New Privacy
• Privacy Center
• Accessibility

For Job Seekers

• Browse Jobs
• Advanced Job Search
• Emplois Quebec

For Employers

• Post a Job

Stay Connected