Bilingual Sponsor Support Specialist - Jobs in Halifax

Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.Working ArrangementHybridJob DescriptionSupport aux administrateurs de régimes d #39;épargne et de retraite collectifsDESCRIPTION SOMMAIREContribuer à l #39;atteinte des buts et des objectifs du secteur d #39;activité en fournissant aux responsables de régimes, aux intermédiaires, aux actuaires-conseils, aux vérificateurs des clients et aux partenaires internes des connaissances spécialisées et une orientation quant à la communication des déclarations annuelles de renseignements (DAR), des états financiers (EF) et d #39;autres rapports connexes portant sur les régimes de retraite agréés (CD, PD, RRI, etc.) et les autres régimes d #39;épargne collectifs de nature simple à complexe.Assurer la satisfaction totale de la clientèle en respectant les normes de qualité et de service requises pour atteindre les buts, les objectifs et les résultats clés du secteur d #39;activité.RÉSULTATS CLÉS- Fournir ses connaissances et son savoir-faire aux fins de préparation des rapports exigés par les autorités gouvernementales en ce qui concerne les régimes de retraite agréés (CD, PD, RRI, etc.) et les autres régimes d #39;épargne collectifs de nature simple à complexe.- Traiter les DAR et les EF conformément aux normes de vérification et de contrôle, à la législation et aux ententes sur les niveaux de service s #39;appliquant aux régimes complexes.- Fournir aux responsables de régimes, aux intermédiaires, aux actuaires-conseils, aux vérificateurs des clients et aux autorités gouvernementales le soutien requis relativement à la communication de rapports pour les régimes de nature complexe.- Donner suite avec compétence et exactitude aux demandes de renseignements des responsables de régimes, des intermédiaires, des actuaires-conseils, des vérificateurs des clients, des autorités gouvernementales et des partenaires internes quant aux DAR et aux EF des régimes de retraite agréés (CD, PD, RRI, etc.) et des autres régimes d #39;épargne collectifs simples à complexes.- Effectuer une analyse approfondie des données sur lesquelles repose la préparation des DAR et des EF des régimes complexes.- Veiller à ce que les besoins des vérificateurs de nos clients soient clairement compris et qu #39;ils soient satisfaits en temps opportun.- Perfectionner ses connaissances et son savoir-faire en se tenant au courant des questions relatives à la législation, aux pratiques commerciales, à la conformité et à l #39;administration qui touchent les régimes de retraite agréés (CD, PD, RRI, etc.) et les autres régimes d #39;épargne collectifs.- Contribuer à la coordination des priorités et du déroulement du travail quotidien.- Participer à diverses activités d #39;amélioration des processus et activités du service visant à rehausser le niveau de service et à augmenter la rentabilité et la productivité (au besoin).- Identifier et signaler les lacunes et appliquer des contrôles financiers et opérationnels destinés à atténuer les risques. Voir à ce que les exigences réglementaires et les principes directeurs de la Compagnie soient respectésEXIGENCES- Études universitaires en administration, en finance, en comptabilité ou en science actuarielle, ou expérience professionnelle équivalente dans l #39;industrie.- Cours complémentaires de l #39;industrie (LOMA ou CEBS).COMPÉTENCES FONDAMENTALES ET COMPÉTENCES SPÉCIFIQUES- Connaissance de l #39;administration des régimes de retraite agréés (CD, PD, RRI, etc.) et des autres régimes d #39;épargne collectifs.- Solide connaissance des exigences de déclaration (DAR et EF) des autorités gouvernementales.- Solide connaissance des exigences de déclaration des vérificateurs des clients.- Maîtrise des applications et des systèmes informatiques des régimes d #39;épargne et de retraite collectifs (SLX et/ou MPS).- Solide connaissance de la série Microsoft Office (principalement Word et Excel).- Esprit analytique.- Solide compétence dans les domaines de la comptabilité financière et des placements.- Capacité de communiquer en termes simples des concepts complexes aux clients et (ou) aux vérificateurs.- Bilinguisme._______________BILINGUAL SPONSOR SUPPORT SPECIALISTROLE SUMMARYContribute to the achievement of line of business goals and objectives by providing professional expertise and direction to plan sponsors, intermediaries, consulting actuaries, client auditors and internal partners on reporting of Annual Information Return (AIR), Financial Statement (FS) and other related reports pertaining to registered pension plans (DC, DB, IPP, etc.) and other group savings programs ranging from simple to complex in nature.Provide Total Customer Satisfaction by meeting quality and service standards required to achieve line of business goals, objectives and key results.KEY RESULTS- Provides knowledge and expertise for the preparation of reports required by government authorities and pertaining to registered pension plans (DC, DB, IPP, etc.) and other group savings programs ranging from simple to complex in nature.- Processes AIR/FS reports in accordance with the auditamp; control, legislation and service level agreement requirements applicable to complex plans.- Provides the necessary support to plan sponsors, intermediaries, consulting actuaries, client auditors and government authorities on reporting for complex plans.- Responds professionally and accurately to requests for information from plan sponsors, intermediaries, consulting actuaries, client auditors, government authorities and internal partners on AIR/FS reports pertaining to registered pension plans (DC, DB, IPP, etc.) and other group savings programs ranging from simple to complex in nature.- Performs a thorough analysis of the data that support the preparation of AIR/FS reports for complex plans.- Ensures that the needs of our clients #39; auditors are clearly understood and met in a timely manner.- Enhances knowledge and expertise, keeping up to date on legislation, business practices, compliance and administration issues related to registered pension plans (DC, DB, IPP, etc.) and other group savings programs.- Provides support in the coordination of daily workflow and priorities.- Participates in process improvement activities and departmental initiatives designed to achieve a higher service level, increase cost efficiencies and productivity (as required).- Identifies and reports weaknesses, and applies financial and operational controls to mitigate risks. Ensures compliance with regulatory requirements and internal policies.REQUIREMENTS- University education in Administration, Finance, Accounting or Actuarial Science, or equivalent experience in the industry.COMPETENCIES- Knowledge of the administration of registered pension plans (DC, DB, IPP, etc.) and other group savings programs.- Strong knowledge of reporting requirements (AIR/FS) prescribed by government authorities.- Strong knowledge of our clients #39; auditors #39; reporting requirements.- Proficiency in Group Savings and Retirement applications and systems (i.e. SLX and/or MPS).- Strong knowledge of Microsoft Office Suite (mainly Word and Excel).- Analytical thinker.- Strong financial accounting and investment skills.- Capacity to communicate complex concepts in layman #39;s terms to clients and/or auditors.- Bilingual.What motivates you- You obsess about customers, listen, engage and act for their benefit.- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.- You thrive in teams and enjoy getting things done together.- You take ownership and build solutions, focusing on what matters.- You do what is right, work with integrity and speak up.- You share your humanity, helping us build a diverse and inclusive work environment for everyone.What can we offer you- A competitive salary and benefits packages.- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.- A focus on growing your career path with us.- Flexible work policies and strong work-life balance.- Professional development and leadership opportunities.Our commitment to you- Values-first cultureWe lead with our Values every day and bring them to life together.- Boundless opportunityWe create opportunities to learn and grow at every stage of your career.- Continuous innovationWe invite you to help redefine the future of financial services.- Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.- Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as#39;MFC #39; on the Toronto, New York, and the Philippine stock exchanges, and under#39;945 #39; in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process ._ _All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact _._Salaryamp; BenefitsThe annual base salary for this role is listed below.Primary LocationMontreal, QuebecSalary range is expected to be between$42,825.00 CAD - $71,375.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.