Bilingual Student Programs Coordinator - Jobs in Halifax, NS

Job Description

About Venture for Canada:Venture for Canada is a national charity that fosters entrepreneurial skills and mindset in young Canadians. To be entrepreneurial is to act upon opportunities to create value for others.We recruit, train, and support young people to work for innovative Canadian small businesses and startups. Through our programs, participants develop the network, knowledge, and entrepreneurial skills to have more impactful careers.The resourcefulness of Canadians is essential to overcoming our countrys greatest challenges. Venture for Canada is a catalyst of systemic social change by equipping young Canadians to build a more prosperous and inclusive society.About the Job Title:In this role you will be part of VFC’s ambitious, and collaborative Admissions and Client Support team to deliver exceptional customer support. You will be challenged to pivot quickly and problem solve, all while being an exceptional communicator with internal teams and external program participants.Reporting to the ACS Student Program Manager, the Bilingual Student Programs Coordinator works across VFC’s programs to support the delivery of our admissions processes. We encourage candidates who have a natural ability to build rapport with customers, enjoy supporting them every step of the way (even through challenging moments), and are passionate about supporting projects from implementation through to day-to-day. It will be the Bilingual Student Programs Coordinator’s responsibility to support student programs for success, including reviewing student and employer applications, hosting employer webinars, and supporting clients in shared inboxes. This role is ideally suited to candidates who are detail-oriented, interested in administering admissions processes, and analyzing stakeholder feedback to drive program efficiency and impact.Your Entrepreneurial Skillset:

• Strong verbal and written communication skills in French and English;
• Interested and invested in excellent customer success, including clear and succinct communication and rapid response times;
• Very organized and recognize that attention to detail can make a big difference;
• Collaborative as well as independent; can drive to targets and deal with ambiguity;
• Proactive and a self starter - you are a problem solver and can handle a lot of competing priorities at one time;
• Proven ability to embrace a digital environment and remote work and still contribute to culture;
• Ensure that proper documentation is captured, maintained, understood by and available to staff and/or partner organizations;
• Proficiency with Google Workspace/Gmail, HubSpot, Slack, and Zoom are assets.

Role Responsibilities

• Guide and support both employers and students in their VFC hiring and repeat hiring processes,
• Work cross-functionally to deliver client-facing admission processes for all VFC programs, including processing employer and student applications for student programs,
• Support the shared inboxes for employers and students of all VFC programs,
• Refine and deliver customer success webinars (virtual, and in-person when reasonable),
• Regularly identify, design, and implement process improvements focused on customer satisfaction and feedback (e.g., end of program surveys, 1x1 calls),
• Review and approve project proposals and job board submissions,
• Support the satisfaction and retention of our program participants in both French and English including building and maintaining relationships,
• Manage the CRM (Hubspot) to capture client interactions, analyze client activity and behaviour and progress applicants through the admissions pipeline to program onboarding,
• Any other reasonable request from VFC.

Interested in this role but don’t think you have the “right” experience We look for transferable skills too! We also know that approximately only 1% of candidates will ever meet every single requirement on most job postings, so take the plunge!Venture for Canada is committed to providing equal pay for equal work with salaries in line with industry standards. The salary for this position is $48,000-52,000.Other benefits include but are not limited to:

• Stipend for phone usage
• Health benefits plan and RRSP matching
• Three weeks vacation plus additional summer break office closure and closure between December 25 and January 1
• Potential to work out of the country/province for up to 1 month per year
• Flexible work hours
• Summer hours from May long weekend to Labour Day weekend
• Personal development funding
• Funding to support the setup of a home office

Venture for Canada is committed to making the workplace fit what you need. If you require accommodation, we will work with you to meet your needs. Our employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.Quick Apply

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