Bilingual Technical Support Specialist - Jobs in Halifax, Nova Scotia, Canada, B3J 2J6

Job Description

On behalf of our client, Electric Avenue, we’re seeking a Bilingual Technical Support Specialist to join their growing team, either in a hybrid role based in Halifax or fully remotely from Fredericton.About Our Client:Electric Avenue was founded with one simple mission: to speed up electric vehicle adoption in North America by providing convenient, affordable, + easy-to-use smart charging solutions for residential + commercial use. Their industry-leading suite of products is backed by their custom-designed enterprise software that provides businesses with full management of their charging stations from station health monitoring + flexible payment/billing options to user access + dynamic load management. Based in Halifax, NS, they work with international industry-leading partners + service customers throughout North America.The Opportunity:We are seeking a Bilingual Technical Support Specialist to join the Electric Avenue team in Halifax. This specialist will play a key role in supporting their full range of charging products, from Level 2 240V to DCFC 480V EVSE. The specialist will collaborate with the engineering + development teams to address + resolve complex technical issues to ensure their customers continue to receive top-quality + timely service responses.Requirements

• Troubleshoot + diagnose hardware + software issues with EV chargers through our OCPP Central management system.

• Build new charging sites in the OCPP central management system.
• Onboard customers + their hardware into Electric Avenue’s platform.
• Provide training + support to customers on the use of our charging solutions.
• Ensure timely responses + resolutions on support tickets in line with their service

KPIs, which are tracked through Zendesk: first response time 2 hours, first resolution time 12 hours, full resolution time 24 hours.

• Document + escalate issues as necessary to ensure prompt + thorough resolution.

• Maintain up-to-date knowledge of industry trends + advancements in EV charging technology.

Qualifications:

• Experience in a technical support role, preferably within the EV charging industry.
• Understanding of electric vehicle charging technology, or an eagerness to learn.
• Proficiency with Zendesk, AWS Connect or similar service/ticketing platforms.
• Background in electrical or electronic engineering, computer science, or related field.
• Strong problem-solving skills + attention to detail.
• Strong communication skills, both written + verbal.
• Ability to work independently + take ownership of tasks (owner, not renter mentality).
• Eagerness to learn + adapt in a fast-paced environment (growth mindset).
• Bilingual in English + French.

Benefits

• $55,000 base salary + competitive benefits package.
• Opportunity to work in a dynamic + growing industry.
• Professional development + training opportunities.
• Collaborative + supportive work environment.

We thank all candidates for their interest. However, only candidates that we determine are best aligned to the role will be contacted for initial discussions. *Please note, candidates must be located in Canada + legally eligible to work on a permanent basis, as sponsorship for this opportunity is unfortunately not an option.The Warrington Group is a boutique operated, female founded + led, recruitment firm that focuses on recruitment done right! We are focused on building sustainable relationships with both our valued clients + career focused candidates. Through our collaboration + innovative recruitment solutions, we approach the hiring process with enthusiasm, authenticity + transparency. Founded in 2020 + headquartered in Halifax, we provide strategic recruitment support in the following industries: Accounting, Financial Services, Legal, Sales, Marketing, Professional Services, Administrative Support, Contact Centre, Education, Healthcare, Manufacturing + Skilled Trades.If you would like to send your resume for potential opportunities not listed on our careers site, you may do so via email ~ careers@thewarringtongroup.caPlease note, this inbox is not replied to on a regular basis, however, your resume will be kept on file for 1 year.