Business Operations Analyst (Program Admin Officer 3) - Jobs in Halifax, NS

Job Description

Department: Service Nova Scotia and Internal ServicesLocation: HALIFAXType of Employment: TermUnion Status: NSGEU - NSPGClosing Date: 11/22/2022 (Applications are accepted until 11:59 PM Atlantic Time)About UsService Nova Scotia and Internal Services (SNSIS) has a team of 1700+ employees working from offices throughout Nova Scotia. Together, we build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. SNSIS provides client-focused services directly and enables other Departments to deliver programs and services quickly and easily. SNSIS carries out broad legislative mandates, being responsible for the administration and enforcement of a wide array of legislation and regulations.Service excellence is at the heart of everything we do. As part of our core business, we provide a vast array of services to the citizens and businesses of Nova Scotia. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.Procurement, as a branch of Service Nova Scotia and Internal Services, manages strategic and high value purchases for all Government Departments and the Nova Scotia Health Authority while providing procurement support to agencies, boards, commissions and the broader Nova Scotia public sector. NS Procurement works to ensure an open and fair purchasing process, maximizing competition to obtain ‘best value’ while supporting the environmental, economic and social goals of Government.About Our OpportunityProcurement’s Business Operations Analyst team is responsible for providing business system support to both internal and external users. The team participates in the design of the division’s strategic roadmap and contributes directly to automating and evolving the overall procurement cycle. They are also responsible for providing analytical and problem-solving services to program and operational units. You work collaboratively with a broad group of internal and external stakeholders to help define and deliver divisional requirements. Achievement of Procurement’s objectives related to benefits realization, efficiency, technology, and client service is dependent upon improvements and enhancements delivered by you, the Business Operations Analyst.This position reports to the Program Manager, eProcurement.Primary AccountabilitiesAs a Business Operations Analyst (BOA), you are responsible to:

• Administer procurement business system user accounts including approval, creation, validation, deactivation, auditing.
• Provide Tier 1 and Tier 2 level support to business system users through a service request ticket system. Support can include trouble-shooting, issue identification and resolution, escalation and/or service referrals.
• Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one consultation or presentations/demonstrations to broader user groups.
• Research and evaluate the feasibility and organizational need/readiness around options to expand business system features and/or functionality.
• Work as part of a team or independently on specific initiatives designed to support or streamline procurement operations through business system enhancements, from soliciting and documenting business requirements through to user testing and post-implementation support.
• Liaise with contracted consultants, software vendors and/or cloud service providers to assess and submit system customization or configuration change requests to ensure business needs are addressed, and coordinate system change implementation.
• Develop, document and maintain Standard Operating Procedures for BOA team reference.
• Provide technical service and support to other teams within the Procurement division.
• Other duties and responsibilities as assigned.

Qualifications and ExperienceTo be considered for this position, you must have a bachelor’s degree in a related field (such as Computer Science, Business Administration, eCommerce, etc.) in addition to holding five (5) years of related experience which include technical system support, system user support, software development and/or system implementation. An equivalent combination of education and experience may also be considered.In addition, you hold experience in:

• Providing technical system user support, trouble shooting and issue resolution
• Technical business system administration, support, enhancement and maintenance
• Executing small/medium sized projects with a technology component
• Implementing system changes and monitoring impacts
• Researching and defining recommended options for business technology and/or service solutions
• Creating documentation for system or process changes, including writing procedures or user guides
• Advanced knowledge of Microsoft Office 365, spreadsheets, diagramming, and presentation software.

You have excellent analytical, problem solving, organizational, facilitation, communication, and interpersonal skills. You work independently using sound judgement. You also work collaboratively with teammates, building relationships with clients and stakeholders to understand business needs, and ensure relevant changes are monitored, tested, evaluated and delivered on time.A Master’s degree in a related discipline, formal project management training, and experience leading projects with a technology component are considered assets. Experience designing and building web applications, implementing cloud-based software solutions, working with SAP procurement related products (specifically SAP Ariba), experience in public procurement, and knowledge of Python, Java, VB.Net, PHP, ASP.NET, XML file handling, API development, SQL programming and database design/management are also considered assets.We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyPlease ensure your application submission clearly illustrates how you meet the above education and experience requirements or an equivalent combination of training and experience.BenefitsBased on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.Additional InformationPlease note, this is expected to be a Term status position with an end date of November 24, 2023; however, the position status (“term”, “temporary” or “casual”) is dependent on the start date of the successful candidate.Due to considerations in response to COVID-19, ability to work remotely is required. A transition plan around return to work in our Halifax offices is currently in development and is subject to change based on public health protocols and recommendations.Interviews for this position may be conducted via telephone conference or online collaboration application.What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless Career Paths.
• Department Specific Flexible working schedules.

Pay Grade: PR 13Salary Range: $2,469.30 - $3,001.65 Bi-WeeklyEmployment Equity Statement:Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link: Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.Quick Apply

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