Call Center Representative - Jobs in Halifax

Job Description

About CapgeminiCapgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.Visit us at www.capgemini.com. People matter, results count.Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.SUMMARY This job requires business knowledge and understanding of Canadian insurance industry-specific to Life and Health policies. The position requires you to answer inbound calls centered on updating, managing, and reporting policy information to the client or broker. The role requires the ability to work alternating shifts as required, Monday to Friday within the operating hours of 9AM -9PM. ESSENTIAL DUTIES AND RESPONSIBILITIESKnowledge and understanding of life and health insurance is an assetProactively and effectively handle a call-by-call environment focused on life and health policy owners and brokers.Ability to respond to email inquiries related to Life and Health policies by both owners and brokers.Fully understand and properly apply the terms and conditions of a variety of life and health policiesObtain all of the required information necessary for updating and handling client and broker requests.Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely mannerThe ability, compassion, and integrity to work with sensitive and confidential issuesExcellent time management to deal with constant demands, in a fast-paced work environmentAbility to fully understand the details of your policy and to effectively communicate them with the client or broker.Ability to adapt and update one #39;s knowledge and skills in an ever-changing environmentOther duties as assigned or requiredQualifications and Skills To perform this job successfully, the individual must be able to perform each essential duty effectively. The individual must possess;Proficient in Microsoft Office tools – Word, Excel, Access, PowerPoint, SharePointExcellent interpersonal abilities are required to enable effective interaction and communication in both oral and written format with employees, policyholders, employers and other insurance/medical/legal professionalsStrong analytical and decision making skillsAbility to multi task and balance multiple goals and prioritiesDemonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer serviceAbility to effectively manage changeProven skills in conflict resolutionOrganizational skillsDemonstrated ability to work well in a team environmentStrong mathematical skillsStrong negotiation skillsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and / or EXPERIENCECompletion of High SchoolInbound call center experience is an assetProject and / or process improvement work experience would be an assetLANGUAGE SKILLS ( English and French) Ability toRead and interpret policiesWrite routine correspondence to policy owners and brokersSpeak effectively and professionally to clients, external stakeholders and employees of the organizationJob Programmer/AnalystSchedule Full-timePrimary Location CA-NS-HalifaxOrganization BSv