Clerk 3 (Mineral and Petroleum Rights Registry) - Jobs in Halifax, NS

Job Description

Competition # : 30014Department: Energy and MinesLocation: HALIFAXType of Employment: PermanentUnion Status: NSGEU - NSPGClosing Date: 5/17/2021 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Department of Energy and Mines 'Geoscience and Mines Branch' manages and promotes mineral resources to achieve optimum economic, social, and environmental value from the sector. https://energy.novascotia.ca/Within the Branch, the Mineral Management Division is responsible for administering the Mineral Resources Act and other legislation and regulations relevant to Mineral exploration and development. The Division also provides information to support Government decision-making and policy formulation in the areas of management and responsible development of mineral resources. https://novascotia.ca/natr/meb/The Registry of Mineral and Petroleum Titles is the main point of contact for mineral Industry clients, other agencies, and the public, Providing maps of current mineral exploration Licence and leases and monitoring exploration activities in Nova Scotia. https://novascotia.ca/natr/meb/registry-minerals-petroleum/About Our OpportunityAs the Registry Clerk, you will provide efficient and effective client service by responding to in-person, mail, internet and telephone requests for various Registry products and services, including applications for mineral and petroleum rights licences or leases.You will provide information on past exploration and mining activities and a number of more complex services.Primary AccountabilitiesSome of the assets you bring to the role include:Providing direction, information and assistance to industry clients, general public, internal clients and departmental staff in response to complex incoming telephone inquiries requiring explanation and interpretation of policies and legislative requirements.Preparing and composing written correspondence to respond to unique requests, respond to email inquiries. Preparation of routine form letters and Ministerial documents.Proven data entry skills and ability to use computer applications and software to support business processes.A high aptitude and ability to acquire, retain, organize and apply policies, procedures, processes and forms.Excellent organizational, analytical and problem-solving skills and the ability to manage large volumes of workflow while maintaining accuracy and meeting service level objectives.Ability to react and adjust positively to changes in work environment and in policies and procedures.Knowledge of the mineral resource sector.Optimizing client service while handling with tact, requests of a sensitive nature, and having respect for confidentiality of information contained in Registry records.Cash handling experience and balancing accounts in a front-line customer service environment.Qualifications and ExperienceThis may be the right opportunity for you if you have 4 years related experience. An equivalent combination of training and experience may be acceptable.As the ideal candidate you have strong communication (verbal and written) and exceptional interpersonal skills with previous experience in a client service environment. Self-confidence to make appropriate decisions in work situations and the ability to analyze problems and organize work in a fast-paced environment are also required.You must be able to perform multiple tasks in a confident manner, have good listening skills and work cooperatively in a team setting by contributing to team goals.You also possess excellent keyboarding skills with a high degree of accuracy and must be willing to do the job with the highest priority and be extremely flexible when these priorities are rearranged.Experience and/or training in cash handling, geology/geography, bilingual ability in French and English and experience with document scanning and electronic record management would be considered assets.We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.EquivalencyApplicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.BenefitsBased on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs.